Firearms Take Back on Nov. 1

The Safety and Security Committee of the Resident Council is sponsoring a firearms take-back event on Monday November 1st. This will be done in collaboration with our Security Department and the Baltimore County Police. This is a legal, nonthreatening, and convenient way for residents of Charlestown to rid yourselves of any unwanted firearms–guns, rifles—or ammunition from the privacy of your home. A plain-clothes police officer with valid identification, accompanied by someone from our Security Department will go directly to your apartment to collect any of these items that you no longer want to have in your home.


This is a completely voluntary event. It is a safe and responsible way to dispose of such items. If you would like to participate in this program, call Craig Nelson, Manager of the Security Department at 410-737-8815 or Shawn White, Deputy Manager at 410-737-8808. They will see that you are on the list and will coordinate with you for the collection of your items.

Call any time before November 1st.

Shawn White Promoted to Assistant Security Manager

You may have met Shawn when he was in Special Projects, or Housekeeping, or maybe at the gatehouse as an officer in Security. Shawn was trained in our first EMR class and was promoted to Security Officer EMR. His progression continued to Asst. Security Supervisor, then Security Supervisor, and now, after a ten-year trek, Asst. Security Manager.

Shawn is the father of 3 children, ages 11 and a set of twins, boy and girl, 5. Shawn graduated from Northwestern High School and recently celebrated his tenth anniversary here at Charlestown. He has proven himself as a true leader. Let’s congratulate Shawn on his new role as Assistant Security Manager.

Craig Nelson, Security Manager

New Resident Badge Delivery

Thursday, July 29th – Sunday, August 1st 8:30am – 4:00pm
(Make-up Dates: August 2 – 6, 2021)

Security will be visiting your apartment to exchange your OLD Resident Badge with a NEW Resident Badge.

Thursday, July 29th Brookside & Herbert’s Run
Friday, July 30th Parkview, Harborview, Chapel Court, Caton Ridge
Saturday, July 31st Fountain Hill (Bldg. 1), Maple Terrace (Bldg. 2), Edgewood (Bldg. 3), Arborside (Bldg. 8), Courtyard Crossing (Bldg. 7), Greentree Court (Bldg. 9),
New Carroll (Bldgs. 4 & 5)
Sunday, August 1st St. Charles

To assist security with this exchange PLEASE have your old resident badge available when they arrive.

Thank You
For more information please contact Dining Services Administration

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Gatehouse Operations FAQ

Gatehouse Frequently Asked Questions

In light of recent events around the world, we are taking a conservative approach to enhance the safety and security of our community. We have reviewed our standard operating procedures with our security team and expect them to use professional discretion when screening visitors at the gate.

Q: Have security procedures at the front gate changed?
A: No, the front gate procedures have not changed.

Q: How do I get my visitors pre-verified to enter Charlestown?
A: Please call Security Dispatch at 410-737-8806 in advance of your unregistered visitor’s arrival. You will be asked to provide the following information: the name of the visitor; the approximate date/time of arrival, and the location where to direct your visitor.

Q: Do pre-screened visitors need to be verified to enter Charlestown?
A: No. Registered visitors that have already been pre-verified by Security and issued a unique numbered registration pass (sticker or hang tag) to aid in their entry will be admitted into the Community.
Q: How does my visitor get on Campus if Security was not notified that they were coming?
A: Unregistered visitors will be stopped at the gate. Security and Emergency Services Officers will obtain the visitors name(s) and determine the reason for the visit. The SEO should then complete the verification process by calling the individual being visited. Once approved, the SEO will issue the appropriate passes and open the gate to allow entry.

Q: What happens if Security cannot reach you to verify the visitor?
A: The Officer will inform the person that they will need to get authorization before access can be granted. The visitor will be asked to exit the property.

If there are further questions, please don’t hesitate to contact Security Manager, Reyn Giese, at 410-737-8838, extension 601-8607.

Grocery Delivery Update

Please schedule grocery delivery orders

(Instacart | Peapod | amazonfresh)

any day of the week to arrive:

8 AM – 9 PM ONLY


Thank you for your assistance!

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Pendant and Pull Cord Maintenance


Acuity System Update

Tuesday, November 24, 2020

6 - 7 AM


During this time, all pendants and pull cords will be out of service.

In case of emergency, contact Security at 410-737-8806.