Gatehouse Frequently Asked Questions
Q: Have security procedures at the front gate changed?
A: No, the front gate procedures have not changed.
Q: How do I get my visitors pre-verified to enter Charlestown?
A: Please call Security Dispatch at 410-737-8806 in advance of your unregistered visitor’s arrival. You will be asked to provide the following information: the name of the visitor; the approximate date/time of arrival, and the location where to direct your visitor.
A: No. Registered visitors that have already been pre-verified by Security and issued a unique numbered registration pass (sticker or hang tag) to aid in their entry will be admitted into the Community.
A: Unregistered visitors will be stopped at the gate. Security and Emergency Services Officers will obtain the visitors name(s) and determine the reason for the visit. The SEO should then complete the verification process by calling the individual being visited. Once approved, the SEO will issue the appropriate passes and open the gate to allow entry.
Q: What happens if Security cannot reach you to verify the visitor?
A: The Officer will inform the person that they will need to get authorization before access can be granted. The visitor will be asked to exit the property.
If there are further questions, please don’t hesitate to contact Security Manager, Reyn Giese, at 410-737-8838, extension 601-8607.
Communications Website Sub-committee
We appreciate your patience and understanding.
- The goal is for packages are to be delivered to your apartments only. General Services is working with carriers to ask them to stop delivery packages to front desks. General Services Team is also addressing delivery/packages being left at loading docks
- Front desks are not responsible for packages
- When a package arrives at front desk, a staff member fills out slip, places slip in your cubby, labels package and put it away
- Not all front desks have a locked area for packages
The Arbutus Library will be closed on the third Monday of January and February 2020. The shuttle will run the third Tuesday of these months – January 21 and February 18, 2020. Pickup time remains the same at 10 AM, with return shuttle leaving at 11:30 AM.
Please call Dispatch at 410-737-8838, x8448 with any questions.