New Shuttle Schedule Beginning Week of August 10
Gatehouse Operations FAQ
Gatehouse Frequently Asked Questions
In light of recent events around the world, we are taking a conservative approach to enhance the safety and security of our community. We have reviewed our standard operating procedures with our security team and expect them to use professional discretion when screening visitors at the gate.
Q: Have security procedures at the front gate changed?
A: No, the front gate procedures have not changed.
Q: How do I get my visitors pre-verified to enter Charlestown?
A: Please call Security Dispatch at 410-737-8806 in advance of your unregistered visitor’s arrival. You will be asked to provide the following information: the name of the visitor; the approximate date/time of arrival, and the location where to direct your visitor.
Q: Do pre-screened visitors need to be verified to enter Charlestown?
A: No. Registered visitors that have already been pre-verified by Security and issued a unique numbered registration pass (sticker or hang tag) to aid in their entry will be admitted into the Community.
A: No. Registered visitors that have already been pre-verified by Security and issued a unique numbered registration pass (sticker or hang tag) to aid in their entry will be admitted into the Community.
Q: How does my visitor get on Campus if Security was not notified that they were coming?
A: Unregistered visitors will be stopped at the gate. Security and Emergency Services Officers will obtain the visitors name(s) and determine the reason for the visit. The SEO should then complete the verification process by calling the individual being visited. Once approved, the SEO will issue the appropriate passes and open the gate to allow entry.
A: Unregistered visitors will be stopped at the gate. Security and Emergency Services Officers will obtain the visitors name(s) and determine the reason for the visit. The SEO should then complete the verification process by calling the individual being visited. Once approved, the SEO will issue the appropriate passes and open the gate to allow entry.
Q: What happens if Security cannot reach you to verify the visitor?
A: The Officer will inform the person that they will need to get authorization before access can be granted. The visitor will be asked to exit the property.
If there are further questions, please don’t hesitate to contact Security Manager, Reyn Giese, at 410-737-8838, extension 601-8607.
How to Get a Printed Resident Directory
The Resident Directory is available as a printed copy on request at neighborhood lobby desks, or as a PDF emailed to you. Directories are printed in small batches up to a short time before the next directory is published. The directory is revised and published quarterly.
New resident information requires a quarterly turnaround time to appear in an updated directory. If you find errors in information included in the directory, make the corrections by submitting a resident directory update form, which is available at all lobby desks or in the Directory itself. Return the form, noting corrections, to the Communications Specialist indicated on the form.
Recently, Administration has asked residents to submit their email addresses to the Directory for ease in communicating Admin updates throughout the Community. If you have an email account, you may also request that an electronic version of the directory be automatically sent to you when it is available each time that it is updated. Send your request to Gregory.Johnson@erickson.com.
The electronic version of the directory allows multiple options for searching including by first name, last name, apartment number, building, or phone number. The Resident Directory is intended for the members of the Charlestown community only, so please refrain from distributing it to people outside the community.
Also, please note that all newspapers, flyers, etc. are no longer lying in the lobbies but are behind each front desk and need to be requested. Front desks are only doing photocopies and faxes in emergency situations, not as a standard service. All courtesy phones have been removed and no longer available to residents.
Charlie Eichenlaub
Communications Website Sub-committee
Communications Website Sub-committee
Income Housekeeping Suspended
All Income Housekeeping has been suspended until further notice. Request for cleaning will be accepted, but scheduled for a later date.
We appreciate your patience and understanding.
Front Desk Package Delivery Reminder
- The goal is for packages are to be delivered to your apartments only. General Services is working with carriers to ask them to stop delivery packages to front desks. General Services Team is also addressing delivery/packages being left at loading docks
- Front desks are not responsible for packages
- When a package arrives at front desk, a staff member fills out slip, places slip in your cubby, labels package and put it away
- Not all front desks have a locked area for packages
Arbutus Library/Senior Center Shuttle Temporary Changes
The Arbutus Library will be closed on the third Monday of January and February 2020. The shuttle will run the third Tuesday of these months – January 21 and February 18, 2020. Pickup time remains the same at 10 AM, with return shuttle leaving at 11:30 AM.
Please call Dispatch at 410-737-8838, x8448 with any questions.