Last Updated on May 21, 2023

Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.

Hours: Monday - Friday, 8 AM - 4:30 PM


Then select the number from the chart below. If you are unsure of the appropriate department, stay on the line or dial 0.

After hours, weekends and holidays:

Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.

Please refrain from contacting Security for routine maintenance issues.

1. Maintenance
2. Housekeeping
3. Reserved Parking and Pest Control
4. Guest Room Reservation - Carpet Cleaning - Storage Bin Reservation
5. Custom Interiors
6. Transportation - Campus Shuttle and Taxi Service
7. Grounds
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Contact General Services to initiate a work order by email at: for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.

There is a Work Order form on MyErickson in the Department Directory under General Services Maintenance Office.
Click Contact Me to fill in the work order request form there.

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For non-billing-related Comcast issues please contact this General Services Call Center at 443-297-3783 and select option 1 for maintenance.
For Resident computer, Wi-Fi, or Internet issues, please call Erickson Resident Computer Services at 1-800-677-0211.

General Services Contacts

Director of General Services

Jason Spivey
Director of General Services

Director of General Services oversees the various activities of the Department, some of which are listed above.

Facilities Coordinators

Facilities Coordinators are assigned throughout the campus. The coordinator is responsible for the maintenance, cleanliness, and overall appearance of your building. Non-routine resident issues, building inspections, re-occupancy contractor interface, and new resident move-in visits are all part of this team’s daily responsibilities. All residents will have a move-in visit either prior to or shortly after moving into Charlestown. They will provide you with valuable campus information as well as their contact information. Below is a complete list of Charlestown’s Facilities Coordinators and the neighborhoods to which they are assigned:

  • Julie Colburn, ext. 601-8345, BR, HR, CCS, Chesapeake DR, Shortline Cafe
  • Chris Wisby, ext. 601-8560, ST, PV, CR, HV, CTS, Fireside DR, Atrium DR
  • Steve Hall, ext. 601-8924, CC, Buildings 1-9, EW, Terrace Cafe, Refectory DR
  • Dave Vickers, ext. 601-3140, All Continuing Care Buildings and DR