Last Updated on April 22, 2019


Charlestown has uniformed safety and emergency services (SES) officers on duty twenty-four (24) hours a day, seven (7) days a week. The officers make periodic rounds throughout the campus. For your convenience, there is a Security Dispatcher on duty (24) hours a day, (7) days a week. You are welcome to contact them at 410-737-8806. 

Gatehouse Operations FAQ

Gatehouse Frequently Asked Questions In light of recent events around the world, we are taking a conservative approach to enhance the safety and security of our community. We have reviewed our standard operating procedures with our security team and expect them to use...

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Campus Emergencies, Power Outages and Swift Reach

For those who do not know, Swift Reach is our automated phone system that can send recorded phone messages to all residents whose phone numbers are on record in the Resident Directory. If you are not listed in the Resident Directory you need to ask for a Change Form...

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Learn More About Falls Prevention

STEADI: Stopping Elderly Accidents, Deaths & Injuries   Stay Independent: Learn more about fall prevention Four things you can do to prevent falls Speak up. Talk openly with your healthcare provider about fall risks and prevention. Ask your doctor or pharmacist...

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Swift 911 Text Alert Program in Action

On August 6, 2019, there was a campus wide power outage at Charlestown. Once Security had an idea of what had happened, a text message was sent through the Swift 911 Emergency Text Alert Program, advising residents and staff that the power was...

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Step Safely into Spring

Every second of the day an older adult falls, making falls the number 1 cause of injuries and death in this age group.* Even though one in four older adults reports a fall, they are unlikely to mention this to their health care provider. At...

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Charlestown Dedicated Medication Disposal Day

The National Opioid Crisis continues to be a major health problem. We've learned that addiction can happen to anyone anywhere and we need to continually rid our medication cabinets of any drugs that are no longer needed or become outdated. In response, the...

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Resident Review of New Emergency Pendant

A resident happy to show off her new emergency pendant shared her review of it. The new pendant costs $105.00, which can be added to your bill. I bought it from Nancy Lyles, the dispatcher in the Security Office. The pendant is waterproof for shower use,...

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Be On the Lookout for Telemarketing Scams

The elderly are frequent targets of telemarketing frauds and sweepstakes scams. This type of fraud can include identity theft, fake check and wire transfer scams, investment and credit card fraud, and bogus online charitable solicitations. Your Charlestown...

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Comprehensive Emergency Medical Program

Comprehensive Emergency Medical Program Charlestown implemented a comprehensive emergency medical program July 1, 2017. The new program allows Charlestown Safety and Emergency Services (SES) staff to consult with the Medical Center on-call...

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