Security

Charlestown has uniformed safety and emergency services (SES) officers on duty twenty-four (24) hours a day, seven (7) days a week. The officers make periodic rounds throughout the campus. For your convenience, there is a Security Dispatcher on duty (24) hours a day, (7) days a week. You are welcome to contact them at 410-737-8806.

Gatehouse Operations FAQ

Gatehouse Frequently Asked Questions In light of recent events around the world, we are taking a conservative approach to enhance the safety and security of our community. We have reviewed our standard operating procedures with our security...

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Comprehensive Emergency Medical Program

Comprehensive Emergency Medical Program Charlestown implemented a comprehensive emergency medical program July 1, 2017. The new program allows Charlestown Safety and Emergency Services (SES) staff to consult with the Medical Center on-call...

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Alert Line

Alert Line As one of the many ways we try to keep residents informed, Charlestown has an Alert Line, 410-314-7944. This line is updated daily, Monday through Friday, and offers residents emergency information pertinent to the community. It is updated on...

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AARP Fraud Network Warns Veterans Beware

As we honor those who have served our country this Veterans Day, know that scammers go to great lengths to target their money, their benefits, and their commitment to current and former soldiers. Safety and Security provides this message from AARP Fraud Alert Network....

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Beat the Heat

Security and Emergency Services (SES) offers suggestions from the Centers for Disease Control and Prevention (CDC) on precautions to take during extreme heat conditions. Did you know that extreme heat or heat waves occur when the temperature reaches...

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Charlestown’s Swift Reach Network Alerts

In case of emergencies: Depending on the circumstances of a situation, Charlestown Management may opt to provide information via the Swift Reach Network. This is an automated phone system that can send recorded phone messages to all residents who phone...

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Speed Enforcement Notice

Guess where "Speedy" is now? IMPORTANT SAFETY NOTICE: Security and Emergency Services has installed a speed sign on our property to educate, document, and enforce our community-wide 15 MPH speed limit. As Ryan Truitt says, “Drive One-Five and...

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Fire Safety in the Kitchen

– A safety message from the Security and Emergency Services team-
Don’t leave your cooking unattended – stay in the kitchen.
Don’t store items in the oven or microwave.

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Going Away? Suggested Rules to Follow

A safety message from the Security and Emergency Services team- Suggested Rules to Follow

Please plan early and please fill out a “Resident Away Form” anytime you’ll be away overnight.
Forms can be picked up at any front desk.

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Please Be Courteous in Our Hallways

Everyone in our community has a mode of transportation in the hallways; whether it’s walking, using an assistance device, such as a wheelchair, EMV, or rollator. Please treat everyone how you would want to be treated. It’s the Charlestown thing to do

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Swift Reach Network Alerts Residents about Campus Emergencies and Power Outages

Recently, we have had several phone calls to our apartments alerting us of situations on campus through the Swift Reach Network. This new system replaces the outdated speaker system that was used to alert residents of emergencies. It can send alerts campus-wide or to the specific area of an incident. The campus-wide power outage earlier last month brought several important items to our attention about using this new system effectively. Of primary importance is that the call line directory includes every resident in independent living and is up-to-date.

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Celebrate National EMS Week May 21 – 27

In 1973, President Gerald Ford authorized EMS Week to celebrate EMS practitioners and the important work they do in our nation’s communities. Back then, EMS was a new profession, and EMS practitioners had only just started to be recognized as a critical component of emergency medicine and the public health safety net.

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