Last Updated on May 25, 2021


Charlestown Housekeeping Department offers apartment cleaning and special project cleaning for our Residents. If you are interested in having your apartment cleaned on a regular basis or if you would like to schedule a special cleaning, please call General Services at 443-29SERVE (443-297-3783). The staff uses its own vacuum cleaners and cleaning agents when cleaning your apartment.

Also contact Housekeeping for special carpet cleaning. The Department periodically runs specials on this service.

Refer to the new Ancillary Fee Schedule, supplied as a handout in all cubbies in December, 2018 for current housekeeping rates. Please contact Housekeeping for more information.

Guest Room Reservations

Every Erickson managed community welcomes overnight guests in a resident’s apartment within reasonable parameters—typically fourteen (14) overnights maximum per guest per apartment (unless permission is sought and received in writing from the Executive Director for exceptional circumstances). Overnight guests should follow all community guidelines related to parking and the use of resident amenities such as the Fitness Center, computer lab, the pool, etc. Please contact General Services at 443-29SERVE (443-297-3783) to reserve guest rooms.

Guest room keys may be picked up at General Services Office in the Herberts’ Run Terrace Level from 8:30 AM to 4:30 PM on Monday through Friday. After 4:00 PM and on weekends keys must be picked up at the front desk in Building 1 (Fountain Hill). 

Storage Bins

A limited number of storage bins are available within the residence buildings throughout the campus. Please contact the General Services Office at 443-29SERVE (443-297-3783) for information regarding storage bins. You must have a padlock to secure your bin. See the current Ancillary Fee Schedule for monthly rates. Items should be stored in plastic totes not cardboard boxes. Do not store your items with Moth Balls, as they can be toxic. Please check that your Storage Bin is covered under your Renter’s Insurance policy. Charlestown does not assume responsibility for any items that may become damaged in your Storage Bin.

Guest Room Reservations

flags at Field of Honor, Memorial Day celebration

Guest Room Reservations will resume on Tuesday, June 1, 2021. 

To reserve a guest room, please contact the General Services Call Center at 443-297-3783 on Monday-Friday, from 8:00 am – 4:30 pm

Complimentary Exterior Window Washing Begins June 7

hand cleaning a window

Lean Building Services will clean exterior windows at Charlestown beginning Monday, June 7, 2021, running through Friday, July 16, 2021. Working hours are weekdays, 8 AM – 4:30 PM. Leanhas taken the necessary safety COVID precautions needed during this project, including adhering to wearing of masks, observing social distancing, and weekly testing.

In preparation for this project, please remove all items on or around window sills. Window washers will need to enter your apartment to access and clean exterior windows. If you are unable to be home or do not want your windows cleaned, please contact the General Services Department at 443-297-3783.

If you would like interior windows cleaned, contact Housekeeping at 443-297-3783, pressing option #2 to schedule an appointment. The cost of this service is $12 per window. This is a regular service of Charlestown Housekeeping and can be scheduled throughout the year.

You will receive the schedule window washing in your building 2 weeks before date of cleaning.

Exterior Window Cleaning Schedule:


 June 15 – 17  St. Charles
 June 18 – 22  Herbert’s Run
 June 23 – 25  Brookside
 June 28 – 29  Edgewood
 June 30 – July 7  Fountain Hill, Maple Terrace, New Carroll
 July 8 – 14  Arborside, Courtyard Crossing, Green Tree Court

Housekeeping Annual Cleaning Special

housecleaning icon

It’s that time again!

April 19 – September 17, 2021

COST: $325

This is an all-day cleaning event, one apartment at a time……

Two professional housekeepers will do the following items:

  • Carpet upholstery and drapes vacuumed
  • Venetian blinds cleaned
  • Light fixtures/vents cleaned
  • Furniture pulled out and cleaned behind (Sorry, no china cabinets.)
  • Baseboards cleaned
  • High and low dusting
  • Mattress flipped
  • Bathrooms cleaned and sanitized from the vents to the floors
  • Kitchen cabinets wiped down, oven, refrigerator and trash cans cleaned


Included two rooms of carpet shampooed, regular price for additional rooms, traffic areas and extraction. We do not shampoo Oriental, scatter or throw rugs.


Call GENSERVE at 443-297-3783 to schedule your cleaning.