Last Updated on May 2, 2023

Resident Life

Karen Leighton

Karen Leighton

Resident Life Director
410-737-8838 x8608
Cross Creek

Deanner Booker

Resident Life Administrative Assistant
410-737-8838 x8230
Cross Creek

Community Resources

Mary Evans, Community Resources Manager

Mary Evans

Community Resources Manager
410-737-8838 x8558
Brookside, T-Level

Rose Sands

Brittany Owens

Lead Community Resources Coordinator
410-737-8838 x8570
Brookside, T-Level
Rose Sands

Rose Sands

Community Resources Coordinator
410-737-8838 x8172
Maple Terrace, Main Street


Jennifer Tillett

Jennifer Tillett

Concert Coordinator
410-737-8838 x8577
Brookside, T-Level
Jennifer Tillett

Allison Chlada

Volunteer Program Coordinator
410-737-8838 x8133
Brookside Terrace Level

Resident Services Coordinators

Resident Services Coordinators are professionals who can support you during a difficult time. They offer counseling for handling anxiety, depression, stress management, coping, cognitive changes, grief and bereavement, caregiver stresses, crisis intervention, and more. Additionally, they can help in advance care planning, including advance directives, living wills, financial power of attorney documents, and end-of-life decision-making.

The commitment to coordinated care allows our resident services providers to best serve you, your loved one, and your family members during what can sometimes be complex transitions. 

A Resident Services Coordinator is assigned to each residential building. 

*Please call first to book an appointment.

Patti Santoni, Director of Philanthropy

Lisa Roeder, MSW, LCSW-C
Manager, Resident Services
Cross Creek Lobby

Emily Fowler
Robin Clay, LCSW-C
Resident Services Coordinator

Office: Near Terrace Café
Fountain Hill (Building 1)
Maple Terrace (Building 2)
Edgewood (Building 3)
New Carroll (Buildings 4 & 5)
Courtyard Crossing (Building 7)
Arborside (Building 8)
Greentree Court (Building 9)
Harborview (floors 4, 5, & 6)
Emily Fowler
Andrea Lanasa, LBSW
Resident Services Coordinator

Office: St Charles – 1st floor near St. Charles Desk
Herbert’s Run
St. Charles
Harborview (floors 1, 2, & 3)
Patti Santoni, Director of Philanthropy
Victoria Marie Shirley, BSW, MSW
Resident Services Coordinator

Office: Brookside T Level
Ext. 601-8804
Caton Ridge
Chapel Court
Emily Fowler

Linda Armstrong, RN
Intermissions Program Coordinator

Office: Caton Ridge 302
Intermissions Program

Winter Putterland Volunteers Needed

VOLUNTEERS NEEDED! February 21st– February 25th A week’s worth of festivities and fun as we transform the Conference Center into an 18- hole miniature golf course! We are looking for volunteers to help during the various daily events as well as during set up and break...

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Charlestown Internal Downsizing: Proaction or Necessity

Our Sales Department, under new Sales Director Matt Dougherty, actively meets with current residents to discuss the ability to accommodate their changing needs. Regularly, Sales listens to residents’ needs to try to match them with their current needs. Some current residents seek options to save money monthly, while also preserving assets. Others may be considering a move due to health changes or the loss of a spouse or partner.

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Ways to Stay Informed

Get signed up for the My Erickson Resident App. It’s free to download in your App Store or by typing in your internet browser: You must contact Community Resources to register for a password for secured resident access. Check out Charlestown’s...

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Fall Fun Festival

All Residents, Staff and Families are cordially invited to the Fall Fun Festival, Friday, October 21, 2022, 3:00—6:30 p.m., Fountain Hill Courtyard.

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