Recurring Opportunities for Voicing Concerns

Last Updated on April 10, 2024

Events where residents have an opportunity to learn about what is going on in the community from staff and other residents Dates, times, and locations for these events can always be found on the monthly calendars, special events sheet, Channel 972, the Digital Scrolls in each lobby, My EricksonMy Erickson is a resident portal. It is provided by Erickson Corporate and is managed by Charlestown staff, mainly Community Resources. See Portal., and on this website.

Recurring Opportunities for Voicing Concerns

WHO, WHEN, WHERE, WHAT

Residents’ Council Meeting
First Tuesday of every month at 3:00 PM
Auditorium
Observe monthly Residents’ Council meetings. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report after the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13-14 (2024 edition).

Council Committees
See schedules on resident website and bulletin board listings
See locations on resident website and bulletin board listings
Thirteen various committees are available for participation by all residents to attend.

Resident Town Hall Meeting
Monthly on the 3rd Thursday of every month at 10:00 AM
Erickson Conference Center
Listen to a formal presentation by the Executive team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.

Neighborhood Chats
Monthly upon Announcement
At a designated public place or space
Meet with the Executive Director of Charlestown and her executive team in an informal setting where topics of concern in a residential area are discussed with residents and questions may be presented. Comments or questions may also be emailed to: ccifeedback@erickson.com

Dining Services Town Hall Meeting
Jan., Mar., May, July, Sep., Nov. 2:00pm – 3:00 pm (upon announcement)
Auditorium
Listen to a formal presentation by the Dining Dept. team reporting what is happening. A question and answer period follows the presentation.
See 2024 dates

Resident Restaurant Discussion
Feb., Apr, June, Aug, Oct, Dec, 2:00pm – 3:00 pm (upon announcement)
at each restaurant
Conversations with Dining at each restaurant.
See 2024 dates

General Services Town Hall Meeting
Quarterly (upon announcement)
Auditorium or Erickson Conference Center
Listen to a formal presentation by the General Services team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.

Security and EMS Services Insider
Quarterly (Upon announcement)
Auditorium or at a designated public place
An informal setting where topics are discussed between the Security Leadership Team and residents.

Dietary Focus Group
2nd Thursday of each month at 9:00 AM
Charlestown Square 116
Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.

Recurring Opportunities for Voicing Concerns

WHO	WHEN	WHERE	WHAT
Residents’ Council Meeting	First Tuesday of every month at 3:00 PM	Auditorium	Observe monthly Residents’ Council meetings. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report after the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13-14 (2024 edition).
Council Committees	See schedules on resident website and bulletin board listings	See locations on resident website and bulletin board listings	Thirteen various committees are available for participation by all residents to attend.
Resident Town Hall Meeting	Monthly on the 3rd Thursday of every month at 2:00 PM	Erickson Conference Center	Listen to a formal presentation by the Executive Team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.
Neighborhood Chats	Monthly upon Announcement	At a designated public place or space	Meet with the Executive Director of Charlestown and the Executive Team in an informal setting where topics of concern in a residential area are discussed with residents and questions may be presented. Comments or questions may also be emailed to: ccifeedback@erickson.com
Resident Restaurant Discussions	Feb., Apr, June, Aug, Oct, Dec, 2:00pm – 3:00 pm (upon announcement)	at each restaurant	Conversations with Dining at each restaurant. See specific 2024 dates.
Dining Services Town Hall Meeting	Jan., Mar., May, July, Sep., Nov. 2:00pm – 3:00 pm (upon announcement)	Auditorium	Listen to a formal presentation by the Dining Dept. team reporting what is happening. A question and answer period follows the presentation. See specific 2024 dates.
General Services Town Hall Meeting	Quarterly (upon announcement)	Auditorium or Erickson Conference Center	Listen to a formal presentation by the General Services team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.
Security and EMS Services Insider	Quarterly (Upon announcement)	Auditorium or at a designated public place	An informal setting where topics are discussed between the Security Leadership Team and residents.
Dietary Focus Group	2nd Thursday of each month at 9:00 AM	Charlestown Square 116	Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.