Last Updated on January 5, 2024

Getting Things Done

Where to Begin

Start by calling the appropriate department, such as Dining Services, Medical Center, General Services, or Security. Be sure to leave your name, Apartment Number, and Phone Number.

Phone numbers are listed in the Resident Telephone Directory and the Resident HandbookGeneral Services has their own Customer Service phone number, and it has a dedicated email for Work Order Requests.

Erickson Management is stressing the need to return, or at least acknowledge calls within 24 hours. Delays before an answer are often inevitable due to managers having to gather data. No call can be returned if caller doesn’t leave Name, Apartment Number, Phone Number.

Here is the most current list of the Charlestown Administration Team.

If your issue remains unresolved, a Council Communication Form [CCF] should be completed to bring the issue to the attention of the Residents’ Council. The forms are handled by the current Vice President.

An independent Board of Directors governs Charlestown on behalf of the best interests of the residents.

Recurring Opportunities for Voicing Concerns

WHO, WHEN, WHERE, WHAT

Residents’ Council Meeting
First Tuesday of every month at 3:00 PM
Auditorium
Observe monthly Residents’ Council meetings. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report after the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13 (2022 edition).

Council Committees
See schedules on resident website and bulletin board listings
See locations on resident website and bulletin board listings
Thirteen various committees are available for participation by all residents to attend.

Resident Town Hall Meeting
Monthly on the 3rd Thursday of every month at 10:00 AM
Erickson Conference Center
Listen to a formal presentation by the Executive team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.

Neighborhood Chats
Monthly upon Announcement
At a designated public place or space
Meet with the Executive Director of Charlestown and her executive team in an informal setting where topics of concern are discussed with residents and questions may be presented. Comments or questions may also be emailed to: ccifeedback@erickson.com

Dining Services Town Hall Meeting
Jan., Mar., May, July, Sep., Nov. 2:00pm – 3:00 pm (upon announcement)
Auditorium
Listen to a formal presentation by the Dining Dept. team reporting what is happening. A question and answer period follows the presentation.
See 2024 dates

Resident Restaurant Discussion
Feb., Apr, June, Aug, Oct, Dec, 2:00pm – 3:00 pm (upon announcement)
at each restaurant
Conversations with Dining at each restaurant.
See 2024 dates

General Services Town Hall Meeting
Quarterly (upon announcement)
Auditorium or Erickson Conference Center
Listen to a formal presentation by the General Services team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.

Security and EMS Services Insider
Quarterly (Upon announcement)
Auditorium or at a designated public place
An informal setting where topics are discussed between the Security Leadership Team and residents.

Dietary Focus Group
2nd Thursday of each month at 9:00 AM
Charlestown Square 116
Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.

Recurring Opportunities for Voicing Concerns

WHO WHEN WHERE WHAT
Residents’ Council Meeting First Tuesday of every month at 3:00 PM Auditorium Observe monthly Residents’ Council meetings. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report after the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13 (2022 edition).
Council Committees See schedules on resident website and bulletin board listings See locations on resident website and bulletin board listings Thirteen various committees are available for participation by all residents to attend.
Resident Town Hall Meeting Monthly on the 3rd Thursday of every month at 2:00 PM Erickson Conference Center Listen to a formal presentation by the Executive Team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.
Neighborhood Chats Monthly upon Announcement At a designated public place or space Meet with the Executive Director of Charlestown and the Executive Team in an informal setting where topics of concern are discussed with residents and questions may be presented. Comments or questions may also be emailed to: ccifeedback@erickson.com
Resident Restaurant Discussions Feb., Apr, June, Aug, Oct, Dec, 2:00pm – 3:00 pm (upon announcement) at each restaurant Conversations with Dining at each restaurant.
See specific 2024 dates.
Dining Services Town Hall Meeting Jan., Mar., May, July, Sep., Nov. 2:00pm – 3:00 pm (upon announcement) Auditorium Listen to a formal presentation by the Dining Dept. team reporting what is happening. A question and answer period follows the presentation.
See specific 2024 dates.
General Services Town Hall Meeting Quarterly (upon announcement) Auditorium or Erickson Conference Center Listen to a formal presentation by the General Services team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.
Security and EMS Services Insider Quarterly (Upon announcement) Auditorium or at a designated public place An informal setting where topics are discussed between the Security Leadership Team and residents.
Dietary Focus Group 2nd Thursday of each month at 9:00 AM Charlestown Square 116 Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.