Last Updated on September 9, 2022
Getting Things Done
Where to Begin
Phone numbers are listed in the Resident Telephone Directory and the Resident Handbook. General Services has their own Customer Service phone number, and it has a dedicated email for Work Order Requests.
Erickson Management is stressing the need to return, or at least acknowledge calls within 24 hours. Delays before an answer are often inevitable due to managers having to gather data. No call can be returned if caller doesn’t leave Name, Apartment Number, Phone Number.
Here is the most current list of the Charlestown Administration Team.
If your issue remains unresolved, a Council Communication Form [CCF] should be completed to bring the issue to the attention of the Residents’ Council. The forms are handled by the current Vice President.
An independent Board of Directors governs Charlestown on behalf of the best interests of the residents.
Recurring Opportunities for Voicing Concerns
|Residents’ Council Meeting||First Tuesday of every month at 7:00 PM||Auditorium||Observe monthly Residents’ Council meetings. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report after the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13 (2022 edition).|
|Council Committees||See schedules on resident website and bulletin board listings||See locations on resident website and bulletin board listings||Thirteen various committees are available for participation by all residents to attend.|
|Resident Town Hall Meeting||Monthly on the 3rd Thursday of every month at 10:00 AM||Erickson Conference Center||Listen to a formal presentation by the Executive team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.|
|Neighborhood Chats||Monthly at 1:00 PM on the 1st Tuesday of every month||rotating between Atrium Lounge, Refectory Dining Room, Fireside Bar Lounge, and Chesapeake Dining Room||Meet with the Executive Director of Charlestown and her executive team in an informal setting where topics of concern are discussed with residents and questions may be presented. Comments or questions may also be emailed to: firstname.lastname@example.org|
|Dining Services Conversations with …||Feb., May, Aug, Nov., 2:00pm – 3:00 pm (upon announcement)||at each restaurant||Conversations with Dining at each restaurant.|
|Dining Services Dinner with Dining||Mar., June, Sept., Dec., 4:30pm – 6:00pm||In Restaurant Lobby and Dining Room||Opportunity to meet and discuss concerns with dining leaders|
|Dining Services Town Hall Meeting||April, July, Oct., 2:00pm – 3:00 pm (upon announcement)||Auditorium or Erickson Conference Center||Listen to a formal presentation by the Dining Dept. team reporting what is happening. A question and answer period follow the presentation.|
|General Services Town Hall Meeting||Quarterly (upon announcement)||Auditorium or Erickson Conference Center||Listen to a formal presentation by the General Services team reporting new projects, updates and areas of concern that require future action. A Q&A period follows the presentation.|
|Security and EMS Services Insider||Upon announcement||At a designated public place||An informal setting where topics are discussed between the Security Leadership Team and residents.|
|Dietary Focus Group||2nd Thursday of each month at 900 AM||Charlestown Square 116||Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.|