Last Updated on December 8, 2021

Getting Things Done

Where to Begin

Start by calling the appropriate department, such as Dining Services, Medical Center, General Services, or Security. Be sure to leave your name, Apartment Number, and Phone Number.

Phone numbers are listed in the Resident Telephone Directory and the Resident HandbookGeneral Services has their own Customer Service phone number, and it has a dedicated email for Work Order Requests.

Erickson Management is stressing the need to return, or at least acknowledge calls within 24 hours. Delays before an answer are often inevitable due to managers having to gather data. No call can be returned if caller doesn’t leave Name, Apartment Number, Phone Number. Here is the most current list of the Charlestown Administration Team.

If your issue remains unresolved, a Council Communication Form [CCF] should be completed to bring the issue to the attention of the Residents’ Council. The forms are handled by the current Vice President.

An independent Board of Directors governs Charlestown on behalf of the best interests of the residents.

Recurring Opportunities for Voicing Concerns

Residents’ Council Meeting First Tuesday of every month at 7:00 PM Auditorium Observe monthly Residents’ Council meetings.  Each Council committee chair reports on the month’s activities of his/her committee. There is a management report before the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under the Residents’ Council in the Resident Handbook on page 13 (2019 edition).
Council Committees See schedules on resident website and bulletin board listings See locations on resident website and bulletin board listings Thirteen various committees are available for participation by all residents to attend.
Resident Town Hall Meeting Periodic Erickson Conference Center (beneath the Chesapeake Restaurant) Listen to a formal presentation by the Executive team reporting new projects,  updates, and areas of concern that require future action.  A Q&A period follows the presentation.  It is an inclusive town hall also featuring Dining Services and General Services.
Conversations with Clara Usually monthly At a designated public space Meet with the Executive Director of Charlestown and her executive team in an informal setting where topics of concern are discussed with residents and questions may be presented.
Dietary Focus Group First Friday of each month at 10:00 AM (except for December) Brookside Classroom 2 Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.