Email requests are checked during regular office hours, Monday – Friday, 8:00 a.m. to 4:00 p.m.
If your issue remains unresolved, a Council Communication Form [CCF] should be completed.
This is available online and in the Council Binder at all lobby desks.
The CCF will be referred to the appropriate Resident Council committee or committees.
You will receive a written response.
Recurring Opportunities for Voicing Concerns
Resident’s Council Meeting: First Tuesday of every month at 7:30 PM in the Auditorium, open to all residents to observe. This information is fully explained under Residents’ Council in the Resident Handbook on page 19 (March 2016 edition). There is a management report before the meeting adjourns as well as a 15-minutes Open Forum for residents to ask questions or give comments after the meeting adjourns.
Conversations with Clara (and Executive Team): Monthly, at a designated public space; it is an informal setting where topics are discussed between residents and Clara’s team and questions may be presented.
Resident Town Hall Meeting: Periodic, in the Conference Center (beneath the Chesapeake Restaurant); a more formal presentation by the Executive Team reporting new projects and updates on continuing ones, along with existing or perceived problems among us. A question and answer period follows the presentation.
Council Chats: Periodic, in designated areas with one or two Council members at a small table with a few chairs for individual residents to bring up concerns or wanting clarification on any subject within the Charlestown community.
Coffee with the Dining Managers: Monthly, on a regular schedule, at each dining room. Join the dining room managers once a month to learn about what’s happening in your dining room as well as talk about your issues and concerns.
Dining Services Town Hall: Last Friday of the month at 11 AM and 2 PM to report on what is happening with Dining Services.
General Services Town Hall: Periodic (upon announcement), in the Auditorium.
Security and EMS Services Open Forum started September 2016.
Financial Issues Addressed by Neal Gantert on 972: Submit your questions or suggested financial topics to Lavina Dukes in Finance at firstname.lastname@example.org or 410-737-8838, x8375 by the second Friday of the month.