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Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.
443-29SERVE (297-3783) You will hear prompts for the following services:

1. Maintenance
2. Housekeeping
3. Reserved Parking and Pest Control
4. Guest Room Reservation – Carpet Cleaning – Storage Bin Reservation
5. Custom Interiors
6. Transportation – Campus Shuttle and Taxi Service
7. Grounds

If you are unsure of the appropriate department, stay on the line or dial 0.

After hours, weekends and holidays: When the Customer Service line and other departments are closed, please call Security Dispatch at 410-737-8838 x8806, where you will receive immediate assistance for an emergency situation. Any non-emergency calls that come in during this time period will be returned, in the order in which they were received, when the office reopens.

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Contact General Services by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday – Friday, 8 AM to 4 PM.

Maintenance Request Response Times

Check here for information on maintenance request response times for emergency/safety issues, routine maintenance, and non-routine maintenance:
Maintenance Request Response Times

General Services Contacts

Director of General Services

image of Aida Blanco

Aida Blanco
Director of General Services
410-737-8838 x8205
aida.blanco@erickson.com

Director of Dining Services oversees the various activities of the Department, some of which are listed above.

Facilities Coordinators
Facilities Coordinators are assigned throughout the campus. The coordinator is responsible for the maintenance, cleanliness, and overall appearance of your building. Non-routine resident issues, building inspections, re-occupancy contractor interface, and new resident move-in visits are all part of this team’s daily responsibilities. All residents will have a move-in visit either prior to or shortly after moving into Charlestown. They will provide you with valuable campus information as well as their contact information. Below is a complete list of Charlestown’s Facilities Coordinators and the neighborhoods to which they are assigned:

  • Julie Colburn, ext. 601-8345, BR, HR, CCS, Chesapeake DR, Shortline Cafe
  • Chris Wisby, ext. 601-8560, ST, PV, CR, HV, CTS, Fireside DR, Atrium DR
  • Steve Hall, ext. 601-8924, CC, Buildings 1-9, EW, Terrace Cafe, Refectory DR
  • Dave Vickers, ext. 601-3140, All Continuing Care Buildings and DR