Maintenance

The Maintenance staff provide a variety of services, including routine filter changes, smoke detector checks, light bulb replacement, fixing slow draining or sinks, and repairing clogged drains. Also contact Maintenance for non-billing related ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE issues. Please contact the General Services Office at 443-29SERVE (443-297-3783).

Cooling/Heating System and Space Heaters
Every apartment is equipped with a climate control system and thermostat. If you have problems regulating the temperature within your apartment, please contact the General Services Office at 443-29SERVE (443-297-3783).

Routine Filter Changes
The General Services Engineering staff will change the filter in your apartment’s system at a frequency consistent with the manufacturer’s recommendation. If you miss your scheduled filter change appointment, please contact the General Services Office at 443-29SERVE (443-297-3783).

To submit a service request during standard working hours: Monday – Friday 8 a.m. to 4:30 p.m., please call your General Services team at 443-297-3783 or email CCIWorkOrders@erickson.com You may also use MyErickson to submit a non-emergency service request. Just click on the Forms icon to complete and submit your service request.

While Charlestown General Services is committed to handling all of your requests in a timely manner, issues that impact the safety and security of residents are given the highest priority. For your convenience, typical maintenance requests and estimated response times are listed below.

After hours, on holidays, and on weekends, only emergencies will be addressed by contacting Security at 410.737.8806.

Nonroutine Maintenance
Receive call back in 1 business day. Scheduled within 10 business days.

EXAMPLES:
Warranty items for buildings opened less than one year
Special parts to be ordered
Scheduling a contractor/vendor
Patch and paint requests