Need Something Fixed?

Call the General Services Call Center at 443-29SERVE (297-3783) to let them know you need assistance. Use the options offered on their help line to narrow your requirement, and one of the three coordinators will schedule you for service during normal working hours. If the window of time for the repairs expires, please call again right away to alert them and give them a second chance to assist you. If it’s an emergency, they will respond accordingly.

After hours, on holidays, and on weekends, only emergencies will be addressed by contacting Security at 410.737.8806.

Emails can also be sent to CCIWorkOrders@erickson.com to schedule non-emergency service. All emails will be responded to during the office hours of Monday through Friday, 8:00 a.m. to 4:30 p.m.

Please note: For non-billing related ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE issues, please contact this General Services Call Center and select option 1 for maintenance. Charlestown provides free High-Definition TV through ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE Xfinity, for Billing or upgrade issues call ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE at 1-855-638-2855.

For Resident computer or internet issues, please call Erickson Resident Computer Services at 1-800-677-0211.

Charlie Eichenlaub
Resident Council Communications Website Subcommittee