General Services Communications | Charlestown Retirement Community Residents

Communications

Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.

Hours: Monday - Friday, 8 AM - 4:30 PM

443-297-3783

Then select the number from the chart below. If you are unsure of the appropriate department, stay on the line or dial 0.

After hours, weekends and holidays:

Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.

Please refrain from contacting Security for routine maintenance issues.

1.	Maintenance
2.	Housekeeping
3.	Reserved Parking and Pest Control
4.	Guest Room Reservation - Carpet Cleaning - Storage Bin Reservation
5.	Custom Interiors
6.	Transportation - Campus Shuttle and Taxi Service
7.	Grounds

Contact General Services to initiate a work order by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.

Click to login to My Erickson - General Services

Login Required

There is a Work Order form on MyErickson in the Department Directory under General Services Maintenance Office.
Click Contact Me to fill in the work order request form there.

For non-billing-related ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. READ MORE issues please contact this General Services Call Center at 443-297-3783 and select option 1 for maintenance.

For Resident computer, Wi-FiWi-Fi is a family of wireless network protocols based on the IEEE 802.11 family of standards, which are commonly used for wireless networking and allow nearby devices to exchange data by radio waves. Wireless local area networks (WLAN) are widely used in the world to link laptop computers, tablet co... READ MORE, or Internet issues, please call Erickson Resident Computer Services at 1-800-677-0211.

Flag Status

May 21, 2023 | Flag Status

For more information, see this page about the Maryland State Flag

FBI Senior Fraud Update

Apr 30, 2023 | Safety, Safety & Security Committee, Scams

The FBI is warning that scams targeting people over 60 are up by 84%. Last year, scammers took $3 billion from that group, more than all other age groups combined. Texts, romance scams, telephone “you won a cash prize” frauds, even elaborate swindles, with weeks or...

Scam Season — Again!

Apr 30, 2023 | Safety, Safety & Security Committee, Scams

Scam Season – Again! Spring break and tax time bring a rise in scams by telephone, text, email and “snail mail.” In the latest scams, bad guys seek your money, identity, and devices, according to authorities: • Texts from friends, federal agencies, Amazon, UPSAn uninterruptible power supply or uninterruptible power source (UPS) is an electrical apparatus that provides emergency power to a load when the input power source fails. It is supposed to kick in when there is a power outage. A UPS is typically used to protect hardware such as computers, data cent... READ MORE, FedEx...