Last Updated on June 16, 2021

Communications

Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.

Hours: Monday - Friday, 8 AM - 4:30 PM

443-297-3783

Then select the number from the chart below. If you are unsure of the appropriate department, stay on the line or dial 0.

After hours, weekends and holidays:

Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.

Please refrain from contacting Security for routine maintenance issues.

1. Maintenance
2. Housekeeping
3. Reserved Parking and Pest Control
4. Guest Room Reservation - Carpet Cleaning - Storage Bin Reservation
5. Custom Interiors
6. Transportation - Campus Shuttle and Taxi Service
7. Grounds
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Contact General Services by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM. 

There is a Work Order form on MyErickson in the Department Directory under General Services Maintenance Office.
Click Contact Me to fill in the work order request form there.

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For non-billing-related Comcast issues please contact this General Services Call Center at 443-297-3783 and select option 1 for maintenance.
For Resident computer, Wi-Fi, or Internet issues, please call Erickson Resident Computer Services at 1-800-677-0211.

Need Something Fixed?

Call the General Services Call Center at 443-29SERVE (297-3783) to let them know you need assistance. Use the options offered on their help line to narrow your requirement, and one of the three coordinators will schedule you for service during normal working hours. If...

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