Last Updated on November 14, 2024
Communications
Fire Alarm Reminder
If a fire alarm goes off in your building, shelter in place.
If you have fire or smoke in your apartment, exit immediately and notify Security.
If you detect smoke in the halls outside of your apartment, make sure that your door is closed and any gaps blocked, such as placing a damp towel on the bottom inside the door jam. Stay inside.
On January 18th at around 4:20 a.m., an accidental fire alarm sounded in Brookside. Some new residents left their apartments and stood outside. At 10:30 a.m., residents were advised that the alarm was accidental.
All residents should be aware that Charlestown buildings are well-protected from fires, including smoke detectors, sprinklers, fire doors, and fire-resistant walls. This is a reminder that you are safest inside your apartment, unless you are notified by administration, including Security, to evacuate.
Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.
Hours: Monday - Friday, 8 AM - 4:30 PM
443-297-3783
After hours, weekends and holidays:
Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.
Please refrain from contacting Security for routine maintenance issues.
Contact General Services to initiate a work order by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.
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Here are the instructions for the landline telephone system.
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