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Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.
443-29SERVE (297-3783) You will hear prompts for the following services:

1. Maintenance
2. Housekeeping
3. Reserved Parking and Pest Control
4. Guest Room Reservation - Carpet Cleaning - Storage Bin Reservation
5. Custom Interiors
6. Transportation - Campus Shuttle and Taxi Service
7. Grounds

If you are unsure of the appropriate department, stay on the line or dial 0.

After hours, weekends and holidays: When the Customer Service line and other departments are closed, please call Security Dispatch at 410-737-8838 x8806, where you will receive immediate assistance for an emergency situation. Any non-emergency calls that come in during this time period will be returned, in the order in which they were received, when the office reopens.

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Contact General Services by email at: for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.

There is a Work Order form on MyErickson in the Department Directory under General Services Maintenance Office.
Click Contact Me to fill in the work order request form. there

Income Housekeeping Suspended

All Income Housekeeping has been suspended until further notice. Request for cleaning will be accepted, but scheduled for a later date. We appreciate your patience and understanding.

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Campus Emergencies, Power Outages and Swift Reach

For those who do not know, Swift Reach is our automated phone system that can send recorded phone messages to all residents whose phone numbers are on record in the Resident Directory. If you are not listed in the Resident Directory you need to ask for a Change Form...

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Front Desk Package Delivery Reminder

The goal is for packages are to be delivered to your apartments only. General Services is working with carriers to ask them to stop delivery packages to front desks.  General Services Team is also addressing delivery/packages being left at loading docks Front desks...

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