Last Updated on January 9, 2021


Charlestown Housekeeping Department offers apartment cleaning and special project cleaning for our Residents. If you are interested in having your apartment cleaned on a regular basis or if you would like to schedule a special cleaning, please call General Services at 443-29SERVE (443-297-3783). The staff uses its own vacuum cleaners and cleaning agents when cleaning your apartment.

Also contact Housekeeping for special carpet cleaning. The Department periodically runs specials on this service.

Refer to the new Ancillary Fee Schedule, supplied as a handout in all cubbies in December, 2018 for current housekeeping rates. Please contact Housekeeping for more information.

Guest Room Reservations

Every Erickson managed community welcomes overnight guests in a resident’s apartment within reasonable parameters—typically fourteen (14) overnights maximum per guest per apartment (unless permission is sought and received in writing from the Executive Director for exceptional circumstances). Overnight guests should follow all community guidelines related to parking and the use of resident amenities such as the Fitness Center, computer lab, the pool, etc. Please contact General Services at 443-29SERVE (443-297-3783) to reserve guest rooms.

Guest room keys may be picked up at General Services Office in the Herberts’ Run Terrace Level from 8:30 AM to 4:30 PM on Monday through Friday. After 4:00 PM and on weekends keys must be picked up at the front desk in Building 1 (Fountain Hill). 

Storage Bins

A limited number of storage bins are available within the residence buildings throughout the campus. Please contact the General Services Office at 443-29SERVE (443-297-3783) for information regarding storage bins. You must have a padlock to secure your bin. See the current Ancillary Fee Schedule for monthly rates. Items should be stored in plastic totes not cardboard boxes. Do not store your items with Moth Balls, as they can be toxic. Please check that your Storage Bin is covered under your Renter’s Insurance policy. Charlestown does not assume responsibility for any items that may become damaged in your Storage Bin.

Housekeeping Annual Cleaning Special

housecleaning icon

It’s that time again!

April 19 – September 17, 2021

COST: $325

This is an all-day cleaning event, one apartment at a time……

Two professional housekeepers will do the following items:

  • Carpet upholstery and drapes vacuumed
  • Venetian blinds cleaned
  • Light fixtures/vents cleaned
  • Furniture pulled out and cleaned behind (Sorry, no china cabinets.)
  • Baseboards cleaned
  • High and low dusting
  • Mattress flipped
  • Bathrooms cleaned and sanitized from the vents to the floors
  • Kitchen cabinets wiped down, oven, refrigerator and trash cans cleaned


Included two rooms of carpet shampooed, regular price for additional rooms, traffic areas and extraction. We do not shampoo Oriental, scatter or throw rugs.


Call GENSERVE at 443-297-3783 to schedule your cleaning.

Income Housekeeping Suspended

All Income Housekeeping has been suspended until further notice. Request for cleaning will be accepted, but scheduled for a later date.

We appreciate your patience and understanding.

Do You Need Your Carpets Cleaned?

Do You Need Your Carpet’s Cleaned?

If you answered yes we have a deal for you.

**2 Rooms shampooed for $75.00

Regular Price $55.00 per room

What you should know:

We will vacuum your carpets after shampooing
Use carpet protectors under your furniture legs
Heavily soiled/high traffic areas may require an additional $10.00 cost and longer drying
Scotch guard available at an additional cost
Charlestown staff members are not authorized to move large furniture items such as china closets, curios, beds, dresser’s, couches, etc. Please call our office to find out specific items we can move.
We do not clean scatter and/or oriental rugs.

Special starts October 14, 2019 thru December 19, 2019


Call 443-29SERVE to schedule your service today!

***Weekend appointments are available***