Fraud Alert: Robocall Claim that Your Facebook Account Is Insecure

Facebook security compromises are in the news in recent weeks, and scammers are taking advantage of this in a variation of the “tech support scam” we have previously written about. And because Facebook’s security issues are top of mind for many, calls from these scammers can sound more credible.

How It Works

*You will receive an auto-dialed call (or robocall) claiming to be from Facebook, warning that your account has a security issue.
*The caller directs you to press 1 if you pick up the call or they will leave a phone number for you to call back, under threat that they will suspend your account.
*When you talk to a “representative,” they will ask you for your login credentials or other personal information.
*They may go on to claim that you have a computer virus that they will fix for a fee, if you let them take control of your computer remotely.

What You Should Know

*Facebook is not going to call to tell you of an account problem.
*Anytime someone contacts you and requests remote access to your computer, it is a scam. The goal is to convince you of a problem you don’t have to get you to pay for a repair you don’t need, or to install software that gives the scammer access to social or financial accounts.

What You Should Do

*If you get an unsolicited call claiming to be from Facebook, do not press 1 to speak to a representative, and do not return the call.
*Don’t rely on results of an online search for “Facebook customer service,” as many authentic-looking pages are phony.
*If you have concerns about your Facebook account, log on and click “Settings” to review your privacy settings.
*If you think your account has been compromised, set a new password immediately.
*If you have been targeted by this scam or have fallen victim, call the AARP Fraud Watch Network Helpline at 1-877-908-3360 for guidance and support.

Fraud Alert on Gift Cards as a Form of Payment

Gift Cards as a Form of Payment? It’s a Scam.
In recent years, gift cards have taken off in popularity. Unfortunately, scammers have a keen interest in gift cards, too – only for them, they are being used to pry money from you as a form of payment in their latest con.

How It Works:
Scams that seek payment by gift cards take many forms, but often carry a common theme. They may assert that you neglected to pay taxes to the IRS and must pay immediately. Or the “utility company” will call to inform you that you have failed to pay your bill and now face an immediate cutoff.  To fix an urgent problem on your computer, “tech support” will fix the issue with payment by gift card. Or, a “family member” in distress calls and needs your help immediately to get out of a jam, and begs you to purchase gift cards and to keep it a secret from the rest of your family. The scammer will then direct you to go to a nearby retailer, buy a gift card in the amount you owe, and then ask you to share the numbers and PIN on the back of the card.

What You Should Know:
Once you share those numbers, the scam is over. You will never hear from the caller again, and you won’t see the money you paid for the gift cards again, either.

Gift cards only can be used to purchase products and services.  No government entity will accept – let alone ask for – a gift card as a form of payment. Nor will a utility company or any other legitimate business.

What You Should Do:
The second someone asks you to pay a supposed debt by gift card, know it’s a scam and hang up the phone.

Check out this video AARP teamed with Best Buy to produce, to help spread the message on these kinds of scams. When it comes to fraud, vigilance is our number one weapon. You have the power to protect yourself and your loved ones from scams. Please share this alert with friends and family.

No, Miscrosoft is Not Calling You about a Virus

Charlestown’s Security & Emergency Services Department has received many calls about a scam alert that involves someone contacting you claiming to be from Microsoft, Apple or another well-known tech company. The caller tries to convince you to allow them remote access to your computer. Do not allow them access. Read more information below taken from an AARP Scam Alert.

Scammers pretending to be from computer companies rely on successful tech support scams to steal your money, gain access to your computer, or both.

How It Works:

~You get a call or see a pop-up message on your computer warning that you have a virus (the caller will claim to be from Microsoft, Apple or another well-known tech company).
~They convince you to provide remote access to your computer so they can show you the ‘problem’ – and then pull up benign data that looks threatening to convince you to pay them to fix it.
~While on your system, they could install software that puts your computer and the information you store on it at risk.
~In the end, they will ask you for your credit card number to charge you for the repair, and will try signing you up for a worthless maintenance plan.

What You Should Know:

~ An urgent call from a supposed tech company warning you of a virus is a scammer.
~ Rely on on-screen messages from your software security that will prompt you to do things like install updates to your security system.
~A follow-on scheme involves the tech company calling you back one day to claim it’s going out of business or it’s offering refunds for some other reason, and they will ask you for your bank or credit card information to process your refund.

What You Should Do:

~Hang up on anyone claiming to be from tech support warning of a virus on your computer.
~If you get a pop-up alert that appears to freeze your computer, don’t follow the instructions. Just shut down your computer and restart to get rid of the phony ad.

If you are concerned about the security of your computer, go to someone you trust for help. Don’t do an internet search for “tech support” as you may end up on a scammer’s site