Last Updated on May 10, 2025
General Services
Labor Day Holiday Trash/Recycling Schedule
No trash pickup on Monday, September 1, 2025. Trash will be picked up in all buildings Tues. and Fri. this week and recycling on Weds. or Thurs., depending on residential building.
Scam Warning of an Account Takeover
A relatively new scam has callers, texters and emailers warning of an account takeover. Thieves purporting to be from your bank, police, FBI, FTC or...
Customer Service Department
The General Services Department offers one phone number to meet your scheduling and information needs.
Hours: Monday - Friday, 8 AM - 4:30 PM
443-297-3783
After hours, weekends and holidays:
Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.
Please refrain from contacting Security for routine maintenance issues.
Contact General Services to initiate a work order by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.
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Comcast Phone Script
Gregory Johnson, Manager, Communications, has created this script to use when contacting ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE...
General Services Contacts
Director of General Services
Jason Spivey
Director of General Services
410-737-8814
jason.spivey2@erickson.com
Director of General Services oversees the various activities of the Department, some of which are listed above.
Facilities Coordinators
Facilities Coordinators are assigned throughout the campus. The coordinator is responsible for the maintenance, cleanliness, and overall appearance of your building. Non-routine resident issues, building inspections, re-occupancy contractor interface, and new resident move-in visits are all part of this team’s daily responsibilities. All residents will have a move-in visit either prior to or shortly after moving into Charlestown. They will provide you with valuable campus information as well as their contact information. Below is a complete list of Charlestown’s Facilities Coordinators and the neighborhoods to which they are assigned:
- Julie Colburn, ext. 601-8345, BR, HR, CCS, Chesapeake DR, Shortline Cafe
- Chris Wisby, ext. 601-8560, ST, PV, CR, HV, CTS, Fireside DR, Atrium DR
- Steve Hall, ext. 601-8924, CC, Buildings 1-9, EW, Terrace Cafe, Refectory DR
- Dave Vickers, ext. 601-3140, All Continuing Care Buildings and DR