Last Updated on November 17, 2025

General Services

Communications

Custom Interiors

Front Desks

Grounds

Housekeeping

Maintenance

Parking

Recycling Information

Renovations

Security

Transportation

Status of Campus Flags

Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.

Hours: Monday - Friday, 8 AM - 4:30 PM

443-297-3783

 

After hours, weekends and holidays:

Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.

Please refrain from contacting Security for routine maintenance issues.

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Contact General Services to initiate a work order by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.

Click to login to My Erickson - Forms> Request A Service/Work Order Form
There is a Work Order form on MyErickson Under Forms then Request a Service/Work Order Form.

Login required.

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For non-billing-related Comcast issues please contact this General Services Call Center at 443-297-3783 and select option 1 for maintenance.
More Information About Comcast and Apartment Television Connections

Amazon Delivery Tips

Nov 16, 2025 | ,

In the delivery notes please instruct all drivers to deliver packages through your main clubhouse. The side doors are locked. (Main Clubhouse Entrances are Cross Creek, Charlestown Square, Fountain Hill, Courtyard Crossing, St. Charles, Wilton Overlook, and Caton Woods.
Please schedule deliveries Monday – Friday (8 am – 5 pm). Weekend and evening deliveries are often misdelivered or abandoned.

if you have Amazon complaints, please call 1-844-370-7515 or email amzl-address-info@amazon.com. Please have your Package tracking number available when you call.

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For Resident computer, Wi-Fi, or Internet issues, please call Erickson Resident Computer Services at 1-800-677-0211.

General Services Contacts

Director of General Services

Jason Dennis
Director of General Services
410-737-8823
jason.dennis@erickson.com

Director of General Services oversees the various activities of the Department, some of which are listed above.

Facilities Coordinators

Facilities Coordinators are assigned throughout the campus. The coordinator is responsible for the maintenance, cleanliness, and overall appearance of your building. Non-routine resident issues, building inspections, re-occupancy contractor interface, and new resident move-in visits are all part of this team’s daily responsibilities. All residents will have a move-in visit either prior to or shortly after moving into Charlestown. They will provide you with valuable campus information as well as their contact information. Below is a complete list of Charlestown’s Facilities Coordinators and the neighborhoods to which they are assigned:

  • Brian Lutz
  • Steve Hall
  • Keyon Everette