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Recurring Opportunities for Voicing Concerns

Events where residents have an opportunity to learn about what is going on in the community from staff and other residents Dates, times, and locations for these events can always be found on the monthly calendars, special events sheet, Channel 972, the Digital Scrolls in each lobby, My Erickson, and on this website.

Recurring Opportunities for Voicing Concerns

WHO	WHEN	WHERE	WHAT
Resident’s Council Meeting	First Tuesday of every month at 7:30 PM	Auditorium	Observe monthly Resident Council meeting. Each Council committee chair reports on the month’s activities of his/her committee. There is a management report before the meeting adjourns as well as an Open Forum for residents to ask questions or give comments after the meeting adjourns. This information is fully explained under Residents’ Council in the Resident Handbook on page 16 (August 2017 edition).
Council Chats	Periodic – Next: April 18, 2019, 4:00-5:30 PM	Shortline, Terrace Cafe, Refectory, Fireside Restaurants	Meet with one or two Council members at a small table with a few chairs. This is for individual residents to bring up concerns or clarify any subject within the Charlestown community.
Council Committees	See schedules on resident website and bulletin board listings	See locations on resident website and bulletin board listings	Thirteen various committees are available for participation by all residents to attend.
Resident Town Hall Meeting	Periodic	Erickson Conference Center (beneath the Chesapeake Restaurant)	Listen to a formal presentation by the Executive team reporting new projects, updates, and areas of concern that require future action. A question and answer period follows the presentation.
Conversations with Clara	Monthly	Various Locations	Meet with the Executive Director of Charlestown and her executive team in an informal setting where topics of concern are discussed with residents and questions may be presented.
Dining Services Town Hall	Last Friday of the month at 11 AM	Auditorium	Learn what is happening with Dining Services.
Coffee with the Dining Managers	Monthly	Each Dining Room	Join the dining room managers to learn about what’s happening in specific dining rooms and to talk about what’s happening in your dining room as well as talk about your issues and concerns with dining and meal planning.
Dining Menu Focus Groups	Quarterly, upon announcement	Each Dining Room	It is an informal setting designed to allow residents to voice their comments and suggestions for the upcoming seasonal new menus.
Dietary Focus Group	First Friday of each month at 10:00 AM (except for December)	Brookside Classroom 2	Resident run, this is for those with dietary allergies, intolerance and/or medication issues. Not for personal consultations.
General Services Town Hall	Monthly, upon announcement	Auditorium	Listen to a formal presentation by the General Services team reporting new projects, updates, and areas of concern that require future action. A question and answer period follows the presentation.
Security and EMS Services Open Forum	Periodic, upon announcement	Various Locations	Meet with the Director of Security Services and EMS staff in an informal setting where topics of concern are discussed between the Security and Emergency Services Manager and residents.