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Swift Alert is the emergency alert system for Charlestown.

Check the Resident Handbook for 
Pet Owner Guidelines (Appendix E)

Getting Things Done
This section is packed with useful information.

If you are new to the area, consider signing up for the Around the Town Tour. It is a tour of the Catonsville and Arbutus Communities pointing out the post offices, libraries, businesses, and restaurants.

Events where residents have an opportunity to learn about what is going on in the community from staff and other residents Dates, times, and locations for these events can always be found on the monthly calendars, special events sheet, Channel 972, the Digital Scrolls in each lobby, My Erickson, and on this website.

Resident’s Council Meeting: First Tuesday of every month at 7:30 PM in the Auditorium, open to all residents to observe. This information is fully explained under Residents’ Council in the Resident Handbook on page 19 (March 2016 edition). There is a management report before the meeting adjourns as well as a 15-minutes Open Forum for residents to ask questions or give comments after the meeting adjourns.

Conversations with Clara (and Executive Team): Monthly, at a designated public space; it is an informal setting where topics are discussed between residents and Clara’s team and questions may be presented.

Resident Town Hall Meeting: Periodic, in the Conference Center (beneath the Chesapeake Restaurant); a more formal presentation by the Executive Team reporting new projects and updates on continuing ones, along with existing or perceived problems among us. A question and answer period follows the presentation.

Council Chats: Periodic, in designated areas with one or two Council members at a small table with a few chairs for individual residents to bring up concerns or wanting clarification on any subject within the Charlestown community.


Coffee with the Dining Managers: Monthly, on a regular schedule, at each dining room. Join the dining room managers once a month to learn about what’s happening in your dining room as well as talk about your issues and concerns.

Dining Services Town Hall: Last Friday of the month at 11 AM and 2 PM to report on what is happening with Dining Services.

General Services Town Hall: Periodic (upon announcement), in the Auditorium. to report on what is happening with General Services.

Security and EMS Services Open Forum: Quarterly (upon announcement) at a designated public space; it is an informal setting where topics are discussed between Keith Feen, the Asst. Security and Emergency Services Manager and residents.