General Services Communications | Charlestown Retirement Community Residents

Communications

Customer Service Department

The General Services Department offers one phone number to meet your scheduling and information needs.

Hours: Monday - Friday, 8 AM - 4:30 PM

443-297-3783

After hours, weekends and holidays:

Emergencies: Call Security Dispatch at 410-737-8806.
Non-emergencies: Call regular line at 443-297-3783 and leave a message. Any non-emergency calls that come in off-hours will be returned the next business day.

Please refrain from contacting Security for routine maintenance issues.

Contact General Services to initiate a work order by email at: CCIWorkOrders@erickson.com for any of the listed requests. Email requests are checked during regular office hours, Monday - Friday, 8 AM to 4 PM.

Click to login to My Erickson - Forms> Request A Service/Work Order Form

There is a Work Order form on MyErickson Under Forms then Request a Service/Work Order Form.

Login required.

For non-billing-related Comcast issues please contact this General Services Call Center at 443-297-3783 and select option 1 for maintenance.

More Information About Comcast and Apartment Television Connections

Amazon Delivery Tips

Nov 16, 2025 | General Services, GS Communications

In the delivery notes please instruct all drivers to deliver packages through your main clubhouse. The side doors are locked. (Main Clubhouse Entrances are Cross Creek, Charlestown Square, Fountain Hill, Courtyard Crossing, St. Charles, Wilton Overlook, and Caton Woods.
Please schedule deliveries Monday – Friday (8 am – 5 pm). Weekend and evening deliveries are often misdelivered or abandoned.

if you have Amazon complaints, please call 1-844-370-7515 or email amzl-address-info@amazon.com. Please have your Package tracking number available when you call.