President Joe Carrick called the regular meeting of the Residents’ Council [the Council] to order at 3:00 pm on Tuesday October 1, 2024. 80 residents attended including Residents’ Council members minus three. Staff members included Don Grove, Executive Director; Jason Dennis, Assitant General Services Director; Ken Zahn, Dining Services Director. Additionally, Resident Members on the Board of Directors Pat Kasuda and Dr. Stephen Schimpff attended.

Moment of Silence

The Council observed a moment of silence for those who have passed away.

Previously distributed minutes of the September 3 meeting of the Residents’ Council meeting were approved as presented.

Mission Moment

This month’s Mission Moment’s theme is “A Time to Plant and a Time to Uproot.” We are honoring Glenn and Betty Brown Young of Herbert’s Run, as well as the Invasive Plant Crew as the recipients of the September Mission Moment.

Glen and Betty are the creators of the very large, lush, well maintained flower garden which has delighted everyone for years who crosses the Shortline – Herbert’s Run Bridge. Besides beautifying the property outside their terrace, several years ago the Young’s chose to expand their plantings below their retaining wall. By planting beautiful flowers and artfully arranged rocks below the retaining wall they are helping slow down the erosion that occurs there.

The ongoing work of the volunteer Invasive Plants Crew around Charlestown is always noticeable. Recently they cleared the low-hanging tree branches and overgrown thorny weeds along the sidewalk around Cross Creek. They made the sidewalk passable for regular outside walkers again. This is just one of the many projects that the Invasive Plants Crew has undertaken to keep our environment safe and our campus beautiful.

Executive Team Reports

Joe Carrick, President

Its October already can you believe it! There is a lot going at Charlestown this month. This is the month you get to grade Charlestown. You will be receiving the satisfaction survey soon. Remember to go to the free breakfast which will kick off the survey. The Fall Festival is only 10 days away, what a wonderful event to enjoy with your friends and family. Mid-October is the start of the Employee Appreciation Fun. Your contribution is the best way to show your appreciation for all the things the employees do to make your life pleasant.

Last year 80 percent of the residents completed the satisfaction survey. Let us do more than 80 percent this year. The satisfaction survey is your score card. You are rating Charlestown, not Erickson Senior Living. It is a perfect way to ensure your needs, preferences, and concerns are effectively addressed, leading to a better quality of life. Feedback from residents provides valuable insights into the facility’s strengths and areas for improvement, helping the Administration to make informed decisions that enhance services, amenities, and care. By participating, residents have a direct voice in shaping their living environment, ensuring it aligns with their expectations and promoting a sense of empowerment. The score you provide is important but just as important is the verbiage you include on your report card. So, tell Charlestown why you provided the score you gave them.

By mid-October you will be receiving a letter from me asking you to share a little of your resources that show you care. Last year 70 percent of the residents participated in the Staff Appreciation Fund, contributing $320,000 that was distributed to 845 employees. The dollar goal this year is $340,000 but I know we can exceed that goal by increasing the number of residents contributing to the fund.  The Staff Appreciation Fund offers several key benefits to both staff and residents. For employees, it serves as a tangible recognition of their hard work, boosting morale, job satisfaction, and overall well-being. It fosters a positive work environment, encouraging staff to continue providing high-quality care and service, knowing that their efforts are valued and appreciated. For residents, contributing to such a fund enhances their sense of community by allowing them to give back to those who enrich their daily lives. The fund can also help reduce turnover rates, ensuring that residents benefit from consistent, experienced staffs who are motivated to stay long-term.

Your homework for October is to share your thoughts on the grade you give to each question on the satisfaction survey, and to show your appreciation by contributing to the Staff Appreciation Fund. The fun part of the October homework is to get out to the Fall Fun Festival.

Connie Cooney, Treasurer

August 31, 2024 Balance                                $ 4,945.40
Revenue                                                          $           .00
Expenses                                                         $           .00
September 30, 2024 Balance                         $ 4,945.40

The Council Will Finalize its 2024-2025 Budget This Month

Committee Reportsnbsp;

Benevolent Care, Virginia Antevil

The Benevolent Care Committee met in September and agreed that, in accordance with the goal to “Leave Your Legacy”, the emphasis for 2025 should be to educate residents on the importance of support for the Benevolent Care Fund to preserve its strength and vitality. The committee is discussing the possibility of holding small group educational and information sessions in “neighborhood”, building, or floor- based settings.

Casey Bassler recently joined the Charlestown staff as new Philanthropy Coordinator.

A report on the results of September’s Benevolent Care campaign will be provided at the October Residents’ Council meeting.

Next meeting: Wednesday, October 23 at 2:30 in Charlestown Square RM-116.

Communications, Larry Taylor, Chair

Technology Assistant Day (Residents Tech Bar)

Tech Bar or Technology Assistant Day is on December 4. 10 AM to 12PM at the Chesapeake Restaurant.  REMINDER! This is a FREE event.  Also note that onsite service calls can be booked at this event, and they are also FREE!

Shuttle Tracker Display

Residents still would prefer to see smaller Monitors instead of iPads in the Lobbies. This is due to Residents with Low Vision needs.  Myrone is waiting on dollars from Jason Spivey for these iPads.  IT is looking to mount the iPads close by the main Lobby Desk.

Addressing Amazon Delivery Issues

Greg Johnson discussed the issues with Amazon deliveries again, particularly subcontractors who did not know the main clubhouse entrance. He mentioned trying to collaborate with Amazon management on this and planned to order something himself to understand the process better. The subcontractors are coming to side doors following their GPS tracking rather than our directions.

Greg expressed concern about large, abandoned packages, especially on weekends, and praised the security team for delivering them.

Also, it is suggested that residents should ensure their addresses are correct on Amazon and include notes for delivery.  Greg and Larry are looking to demonstrate how to access your Amazon profile and add additional delivery instructions on 972.

Missing Carts

Greg shared his concern about missing carts, stating that people hoard them in their apartments.

My E-Preferred Project

Mary Evans and Greg have been working on this project so that residents could opt out of receiving mail in their cubbies and receive it instead electronically. Greg shared that the project is almost ready for implementation.

We cannot express the importance for Residents to visit our own Councils Website at ccicharlestown.org. This website allows you to see what is going on in Charlestown through the eyes of our fellow residents.  Additional note that our Evergreen topics have been posted to our website.

Our next Communications meeting is Monday, October 28, 2024, at 2:00 PM by ZoomAI Companion is a generative AI-powered assistant from Zoom (for those with the paid version). It uses large language models from OpenAI, Anthropic, and Meta, and has also trained itself by listening in on thousands of meetings between Zoom employees.  Some of its uses include:
• Summarizing... READ MORE.

Contact Larry Taylor at cherokee405@verizon.net for the ZoomAI Companion is a generative AI-powered assistant from Zoom (for those with the paid version). It uses large language models from OpenAI, Anthropic, and Meta, and has also trained itself by listening in on thousands of meetings between Zoom employees.  Some of its uses include:
• Summarizing... READ MORE link.

Next Committee meeting will be on September 23 at 2:00 preceded by the Website Committee at 1:00 via ZoomAI Companion is a generative AI-powered assistant from Zoom (for those with the paid version). It uses large language models from OpenAI, Anthropic, and Meta, and has also trained itself by listening in on thousands of meetings between Zoom employees.  Some of its uses include:
• Summarizing... READ MORE. Contact Larry Taylor at cherokee405@verizon.net for the ZoomAI Companion is a generative AI-powered assistant from Zoom (for those with the paid version). It uses large language models from OpenAI, Anthropic, and Meta, and has also trained itself by listening in on thousands of meetings between Zoom employees.  Some of its uses include:
• Summarizing... READ MORE link.

Conservation, Mark Buehlman

Good afternoon, my name is Mark Buehlman and I’m Co-Chair, along with Charles Robinson, of the Conservation Committee.

We had a full and informative September meeting.

Our committee has one standing Sub-Committee, Recycling & Reuse, Chaired by Marty Tewksbury. At our September meeting Marty updated us on recycling here in Charlestown. Charlestown recycles approximately 80% of our paper and plastic. The remaining 20% are items that are pulled manually from the recycling stream and cannot be recycled. This compares to around 50 to 60% recycling for similar facilities. The recycling team continues to work closely with the Treasure Sale team, and much of the discarded cardboard from the sale is now recycled. Finally, a question came up about the cardboard carryout containers with the foldable flaps. If clean and free of food waste, they can be recycled.

There was a discussion regarding the reuse of paper carryout bags. These bags are currently being managed by individual Residents, who collect the bags and deliver them for reuse. We are now working with both Residents and the Staff to try and formalize and centralize the process.

We also had an update on the aluminum can recycling program from Andy Kochis, who facilitates that team, and he mentioned many key points. Collection does take place on the normal recycling days and cans do not have to be rinsed, but they should be empty. The process works well, and the crushed cans are delivered to a recycler. The proceeds from the returns are donated to the Benevolent Care fund, and since July ‘21 they have donated $2,353 dollars.

Both Marty’s and Andy’s’ teams could use additional volunteers. See me after this meeting if you are interested.

This year on Tuesday, October 15, at 1:00 pm in the Auditorium we will be offering a joint presentation with the Nature Trail Club entitled “The Nature Trail 2024, Maintaining and improving a Charlestown Treasure”. It focuses on the current state of the Trail, will take you on a virtual tour of the Trail, and highlights some existing problems and proposed and ongoing solutions. The Committee voted to attend this presentation in lieu of our normal October meeting.

Next meeting will be Tuesday, October 15, 2024, at 1:00 pm in the Auditorium. All are welcome.

Finance, Art Johnson

Charlestown’s cash position remains strong as reported in August.

Billed Independent Living occupancy and Sales Activity are ahead of the planned budget levels.

Continuing care staffing and other staffing levels remain a challenge and are receiving attention.

The Committee is giving attention to developing the process for the CapEx process for FY2026.  All, including resident generated proposals, must be processed through a Residents’ Council committee. The committees also may generate proposals of their own.  All proposals will be reviewed and evaluated. The committees will submit no more than five proposals each to the Finance Committee which will review all proposals submitted by the committees and forward ten to the administration. The administration will share in November with the Finance Committee the 2025 capital projects that have been approved by the Board of Directors. These will be shared with Residents’ Council committees to assist them with their 2026 proposals.

The committee invites residents to attend its meetings and become contributing members.

Next Meeting: Tuesday, October 29, 2024 at 9:00 in Brookside 1

Grounds, Dick Voelkel Chair

Charlestown bridge pier & lake hydro raking updates –

There is still no firm date to start these projects. The county is being blamed for the delays.

Replace gas leaf blowers?

Many residents have complained about the noise made by these leaf blowers. Courtney said changing to battery operated blowers would be quite expensive and a battery charge would not last nearly as long as a tank of gas. He also claimed the noise level would still be high. (Rakes are a lot quieter…)

Grounds capital investments –

A recommendation was made to put together a list of grounds capital investments. Committee members were asked to jot down some ideas and Courtney was asked to let us know his wants at the next meeting.

New deer restaurant on campus – the garden plots –

Deer have invaded the residents garden plots much more this year than the last ones. A higher fence was discussed but that would run afoul of the historic district view. Another option is a temporary second fence during the growing season. Courtney will investigate. The Bow hunters will be trying to reduce the size of the herd this autumn.

Next meeting on October 22 at 11am in BR-1

Health Services, Marty White and Lois Eldred, Co-Chairs

The next quarterly medication disposal event is Monday, November 18 from 1-3 pm at Fireside and Cross Creek lobbies for expired or unused solid and liquid medication. Please bring expired medication for safe disposal.

Home Health Services: Home support hours from Charlestown Home Care are set as either five 2-hour time periods a week or four-hour slots. The current system doesn’t have the flexibility that many residents or spouses seek and there is concern that the use of outside home support services may lead to decreased utilization of the much-needed Charlestown Home Care, leading to a downward spiral.  This is an ongoing discussion with management as there are structural factors that may make that degree of flexibility challenging. Health Services co-chair Marty White will be working with other members of the committee on a resident satisfaction survey for those who use Home Support Services.

Activities in Wilton Overlook/Caton Woods: There will be an Oktoberfest Saturday October 5 from 1:30-2:30 at Caton Woods first floor, and from 3:00 – 4:00 pm at Wilton Overlook.  This is for residents and their families.  There will be staff present with IPADS to facilitate resident satisfaction. There will be beer, pretzels, wine or soda.  Additionally in the month of October there will be coffee and conversations with rehab about the different levels of rehabilitation.

Charlestown Medical Center Highlights: It has been a productive month for the Charlestown Medical Center.  Over 1400 flu vaccinations were administered and there are still remaining flu vaccinations on a first come, first serve basis.  In addition, there will be a COVID vaccination session on October 23. There were notices placed in intercampus mailboxes.  Forms should be completed prior to vaccination at the Health Center.

There have been some concerns voiced about the safety of public restrooms, particularly in the stalls that are not disability accessible.  People who are ambulatory (without assistive walking aids) but have poor core strength may be using the toilet roll holder for stability which could lead to collapse of the holder.  Interestingly, this issue was raised in 2017!  This was brought up with leadership and it was noted the stalls are not large enough for grab bars. There will be an inventory of the single bathrooms to see which are do not have either safety rails nor grab bars and as needed would start adding them.

Next Health Services Committee meeting: Tuesday October 8, Brookside 1 at 11:00 am.  Charlene Freeman, our resident diabetes educator will be presenting at the first part of the meeting.

Next meeting: Tuesday, October 8 at 11:00 in Brookside Classroom 1.

Housekeeping, Jean Williamson

My name is Jean Williamson, and I chair the Housekeeping Committee.

Working with the Housekeeping Department, we again want to remind all residents not to hesitate to report any areas needing to be addressed, whether it be stains on the carpet, areas needing vacuuming, or unusual dirt or dust on shelves or in common areas. Housekeeping works diligently every day; yet we also know there are accidental spills by Residents or others. What we don’t want is for stains to remain on the carpet for extended periods of time. The sooner Housekeeping is aware of the situation, the sooner the stain can be addressed. We truly want to reach out to all Residents to help. This is your home. Just as you call if there is an issue in your apartment, consider the hallways and common areas an extension of your apartment!

Last month, as we talked about issues of pest control, we mentioned the role Residents also play in keeping our home healthy, safe and clean. Charlestown works with Orken, where any issues are addressed daily. However, we also don’t want to add to any problems by overfilling bird feeders, allowing seed to fall near the building and drawing mice, or inappropriately throwing trash outside any of the buildings. Importantly, bags of trash should also not be placed on the floor outside an apartment on trash day. All bags of trash should be placed in a trash can to prevent the possibility of any spills or attracting mice. On page 51 in the Residents’ Handbook, it states “Trash should be placed in beige trash containers provided by Housekeeping, and Plastic bags are required. Trash from resident apartments should never be placed in small exterior trash cans, stairways, hallways, laundry rooms, storage rooms or common areas. If you have any questions, please call Housekeeping, as well if you need a trash can.

We Encourage all Residents to “See Something, Say Something” Send concerns to CCIWORKORDERS@ERICKSON.COM or Call General Services and ask for Housekeeping. Copy: williamsonjp@comcast.net

Next meeting: Monday, October 21 at 10:00 am in BR 1.

Legislative/Political, Paulette Hammond and Richard Lee, Co-Chairs

• Interviews for candidates for the US Senate have been conducted and are being shown on TV972 and online.
• Congressman Mfume will be interviewed soon, and the recording will be available as well. His opponent did not respond to multiple requests to be interviewed.
• A subcommittee will draft guidelines for such interviews for future reference.
• We will organize another Meet and Greet for our state legislators in the Fall

Next Meeting:  Wednesday, October 9, at 10:00 in BR 1

Maintenance and Engineering, Rob Vickerman, Chair

1. Caton Ridge will be completed by the end of the year. Main entrance, hallway and rehab completed by end of November. There are seven projects involved for total completion.
2. Herberts Run to St Charles erosion repair. There was a delay with vendors. The pricing is done but needs review and signoff. Schedule to be completed. The money is available, and the project is ready to go in a few days.
3. PVC Piping: There is a struggle locating and pricing new valves. There are valves on hand and should be available for review shortly. Testing will be in Brookside and Herberts Run. There remains the question as to how many Herberts Run and Brookside apartments were inspected. M & E Department looked for flimsy and suspicious piping to determine which ones to replace. The PVC pipe failure where the piping separated from the shutoff valve due to the pipe threads shearing at the connection is the most critical because this can happen in any connection without an external force (e.g. a workman’s wrench being dropped on the PVC pipe.) There should be another meeting to discuss the PVC pipe failures.
4. Washers and dryers: the washers are in, and the dryers are on order. Questions concerning fabric softener cups, how to add fabric softener, choice in selection of machines, are there CO and smoke detectors in the room. Answers to come later.
5. The carpeting and lighting on stairs #2 are done.
6. Signage committee has grown from 5 to 7people. Some areas at Charlestown campus still awaiting review. New signage will come with all life cycle changes. Poor contrast on apartment location signs seems to have been resolved but will see with St Charles modifications. Concerns: directions to lobby in Parkview; too much on directional signs.
7. Low Vision: recarpeting and lighting done. There was no response to the request for elevator buttons and floor numbers that are easier to see. General Services will investigate shields for Herberts Run and Brookside. There has been no action yet.
8. Curb and stair marking survey: The curb in front of Charlestown Square was painted this past spring. All other curbs are being evaluated by GS. GS will also investigate the curb cuts (outside) and sidewalk dips. GS said they would investigate the edging at the stage and auditorium steps to improve contrast.
9. Concerns: The lights around parking lot entrance to Brookside get runovers. The side door to Chapel doesn’t close properly. This was discussed with Father Leo a year ago.
10. General discussion: General Services is moving, maybe in late October, to New Carroll.
11. CTS elevator has been turned off for replacement. An elevator in Herberts Run will be turned off for replacement work.

Next meeting: Tuesday, October 22, 2024 at 2:00 in the General Services conference room.

Resident Life, Bill Jones and Fred Sadler, Co-Chairs

The Tapestry Program is celebrating its two-year anniversary having hosted 9 events and 450 participants. Plans are underway to hold additional events on November 20 and December 6. The topic will be: “Getting Older..How is that going for you”. More information on these events is in the October Sunburst.

The Age/Ageism group is promoting Ageism Awareness Day on October 9.  They are also working with other committees to examine accessibility issues on campus and considering developing a “Jeopardy” Game that will focus on aging issues.

The Low Vision Group was started in February. Efforts are underway to replace the buttons in elevators, enlarge the print on menu’s, check Braille signs around the campus and to discuss some EMV encounters. A Low Vision Devices demonstration is scheduled for October 28 at 10:00 in the Auditorium sponsored by the VA. All are welcome.

The Dine Together program saw 32 new residents share a meal together the first Monday of September. Discussion is underway whether to hold this event more often. We extend our thanks to the Short Line staff for being willing to deliver meals to the Craft Room.

Dining Ambassadors is continuing to contact new residents to arrange group meals in other restaurants. We have several new residents who have signed up to be ambassadors.

The Friendly Visitors group has contacted 60 new residents since June 1 to give them written information and to see if they can be of any service to make their transition go smoothly.

Finally, Thanks to Margaret Vincent there is now a new campus map available to residents.

Next Meeting:  Wednesday, October 16, 2024 at 2:00 PM in Brookside Classroom 2

Safety and Security, Ed Appel

Don Grove attended our September 12 meeting emphasizing Charlestown’s staff dedication to ensure our security.  No noticeable uptick has occurred in security incidents at Charlestown reported to staff.  He offered to share any observed trends of concern with the committee.

Due to the frequent appearance and the excellent services of Baltimore County Police and Fire Departments on campus, the suggestion was made to consider some kind of “thank you” for their responders.  Ideas will be discussed further.

Security increased night protection, added patrols with vehicle flashing lights, and increased video monitoring.  At 9 pm the gate arm is lowered and manually raised for departures.  At 12 midnight the visitor side entry is coned off and all entries are via the guard.  Video and license plates from arrivals and departures are captured.

The committee will work closely with other groups on safety for those with cognitive impairment/dementia, low vision and fall prevention.  We look closely at property protection, intruders on campus and residents’ safety concerns.  Our overall evaluation: we are quite safe.

Two recent widely discussed theft reports were false: an accusation that a cleaning person stole a valuable from a resident was resolved when the item was found where it belonged; and a contractor’s tool bag reported stolen to Security and BCPD had been turned into staff as lost and found, so the contractor got the tools back but the erroneous theft report still circulated.

The committee’s gun work group suspended discussions pending appeal of the new Maryland gun control law.  Don Grove noted that Erickson has considered gun policies at all levels, and upheld residents’ right to possess them.  If a resident has a concern – say, that a resident with dementia or a widow or widower has a weapon, tell Security so that proper disposal can be considered.

This year’s theme from the committee will be “neighborhood watch.”  Let Security know promptly about any concerns or observations.

An FBI SA will make an elder fraud/scam presentation Oct. 22 at 1:30 pm in the auditorium.  In January 2025, Ed Appel will present an ELLIC class on scams.

Next meeting: One-time basis: Monday, October 14, 2024, in BR1, 1:00-2:00 PM

Update from Don Grove

I just wanted to highlight what progress we’ve made regarding sales. Our occupancy at the end of last month was at 96.4. At the end of August, we’ll see where September is. And I always remind everybody that that doesn’t account for the 25 or so apartments that are reserved, meaning someone said, I’m moving in there. I look today and there’s 22 apartments available on campus out of 1376, so amazing effort Matt and the sales team have put in to getting us back to numbers we had before covid. Great occupancy. Matt has done a fantastic job in the team getting us back there. Clearly, we are a place that people want to be. And whenever you say 22 apartments available, most of those one bedrooms or studio apartments which will sell. Even with all the combo efforts over the years, we always have studios and one bedrooms. I always used to say we have the biggest range of floor plans you will find anywhere in the country, because we’ve done combos and so many things over the years and with historic and all the factors that play in.

Just noting the progress at this point in Continuing Care sales. We struggled a little bit on the skilled nursing level this year, but we’ve had some good progress of late. So our budget was a little more aggressive than we could keep up with as far as the volume of skilled nursing, but assisted living is offsetting a little bit because assisted living is above budget, and memory care remains at budget, so it’s a skilled nursing component and just changes in coverage are a factor there, but Cara Miranda who is this? and her team seem to be working very well and making progress there.

A few GS updates I appreciate in Jean Williams Williams’s report, she mentions the CCIworkorders@erickson.com and I just want to continue to highlight the fact that we need people’s eyes, and we need people reporting things they see. You might see something that’s dusty or needs fixing that me or my team might not see. So please make sure you’re submitting those, whether it’s by phone or email. It truly is appreciated having all eyes looking out for those types of things.

Regarding Mr. Vickerman’s report on maintenance and engineering, let everybody know that we confirm—we do not have to close the bridge. We did do a follow up review of all the restrooms, of public restrooms on campus. We found one single restroom that didn’t have bars for standing up, for holding on to and we’re going to looking into for the 6^th floor of Caton Ridge. So, we’ll get that one adjusted. We haven’t found others yet. Remind everybody that in bathrooms where there’s multiple stalls, there would be an accessible stall, the larger ones that will have the bars. We can’t put bars in these smaller stalls, one because of room and the other because those walls aren’t built to hold it. And so, we’re working with the council to look at options, and we’ll discuss more about that. As we look at the historic project, they have the grab bars and the right setups there. In all these efforts, we are making sure the ADA rules are being followed. We are hearing a lot from the residents about low vision, and so we’re trying to keep an eye on that. You see the new feature in the dining rooms, the magnifiers for the menus. We’re trying to make sure those things are being addressed. We are talking to Otis about the elevator buttons, and if we have concerns with colors, we can go back to our design team and review.

We have talked a bit in the past couple years, with Karen Leighton in particular, about hearing efforts as we work the new Refectory space that will have an active loop in the floor, which will allow hearing aids to tune in and get clearer sound. You may have heard us talk about that in the gallery, we really struggled with the gallery, the carpet, the flooring and retrofitting a room that’s proven particularly tough. But in the refectory, because it’s essentially a new space we’re redoing and has a hard floor. We’re confident that should work well.

Obviously, my team is gearing up for resident satisfaction survey. Sorry to hear from us all over the place, but we want to make sure everybody participates. We love that you are looking to exceed 80% participation. You should have got your survey and surveying up for breakfast invites in your mailboxes. Those occur this Thursday and Friday. We hope everybody will attend. And then the last thing I’ll just share is I hope that you know, it is my goal every day I come here to make this a campus you love. You can brag about place you want to be. And I hope I you know, it’s an effort every day to instill that in my team and all my staff. This is time of year where we focus on the resident satisfaction survey and getting your feedback. I hope you know that I want your feedback all year long, and that I hope you feel that we’re communicating, and we certainly have an active and listening Residents’ Council who works well with us to make sure we’re following up on stuff, and that is on a year-round basis. I want you at this time of year when you’re taking your survey, to feel confident going into that survey that you can write very good for as many categories as possible as well as improvement areas. Don’t be shy about asking for that. Make sure you take your time here as a whole and look at the big picture. So, I appreciate everybody participating. We look forward to my team being rewarded with good scores and good participation. This is the flagship community, and I want the flagship community to have the best performance regarding residences. And so again, I thank you all for participating. Thank you for thinking of giving us very good scores, and again, I hope we this relationship continues to be very productive.

Resident comment: I’d like to make a plug for the new map. There have been a lot of maps developed over the last 40 years. This one is in black and white. I think it might be more accessible to a lot of people with low vision, and it also has a lot of good detail, one very clear, if you haven’t seen it, it might be a lobby desks, and it might help you or help your friends. Thank you.

Resident comment: I just wanted to say thank you. Yesterday, we had an overflow of trash at Parkview, and it was all over the ground.  It was about four o’clock, and so I don’t know if they missed our trash pickup, and a lot of the residents that live there tend to put their apartment trash there. So just by chance, I was walking in, and two housekeeping men were turning the corner, so I asked them, excuse me, but can you tell me who I can talk to about the trash? He asked what she was talking about. I walked him out there. The one gentleman’s name was Tyrone Gray, and the other one was Darryl Thompson. They stopped what they were doing and went out there, emptied the can, picked up all the trash off the ground. So, I thought that was something recognizable. I’m saying they will make sure to recognize and that’s another reason to contribute to the upcoming Staff Appreciation fund.

Residents comment: At the ham radio meeting we were talking about hurricane Helene and one of thoughts that came up was some of the Erickson communities have treasure sales like we do. We were wondering if there was some way we can figure out how to take leftover clothes or dishware things like that work. I know there’s an Erickson property in North Carolina, but it’s just an idea that we didn’t know how to develop, but wanted to bring it up

Don Grove: Good idea, you’re saying, to serve people in areas of other communities. I had to give some thought to how we would do that, I would say we’re the only Erickson campus that has a treasure sale anywhere near what we have. Some of them have a small store. But let me give that some thought and see how we can connect to those communities, if they’re helping address needs in the area. If you would provide me with an email as a reminder for me when I communicate with the other Erickson communities, I can find out if any others are doing things of that nature

Respectively submitted,
Nancy Meier, Residents’ Council Secretary