President, Merci Izquierdo-Whitaker, called the regular meeting of the Residents’ Council [the Council] to order at 3:01 pm on Tuesday, February 7, 2023. 111 association members attended including Council members, Pat Kasuda and Naomi McAfee, members of the Board of Directors. Don Grove, Interum Executive Director, and Jason Spivey, General Service Director, Leslie Johnson, Director of Nursing, Karen Leighton, Resident Life Director. Ken Zahn, Dining Services Director, Gladstone James, Finance, and Matt Dougherty, Sales.

The Council observed a moment of silence for those who have passed away.

Previously distributed minutes of the December meeting of the Residents’ Council were approved as presented.

Mission Moment:

Merci Izquierdo-Whitaker read the following Mission Moment submitted by Phyl Lansing:

Joan Green, Honoree

Joan Green uses her knowledge as a nurse and her genuine kindness to help many residents. This is especially true for me who, repeatedly, has been the recipient of her kindness and compassion.

I remember the first time I had to undergo radiation therapy. I was petrified because I didn’t know what to expect. Joan accompanied me to my first session and her presence was a comfort. I will always remember that act of kindness with warmth and gratitude.

For some time, I longed to be a member of a church congregation but was unable to travel to services. Joan made it possible for me to participate in many church activities through ZOOM sessions – a true blessing.

Most of all, Joan is generous with her time. She has helped many residents as they cope with various illnesses. She will run errands for them, pick up their medications, or deliver their meals. When I am not feeling well, she is always there for me. What a comforting thought!

Many residents feel likewise.

Thank you, Joan, for sharing your nursing expertise and your gifts of thoughtfulness and gentleness to those of us in need.

Submitted by Dr. Eugenia Collier

If you are aware of other residents who spend their time helping one person or others in the community, please let the Mission Moment Committee know. Phyl Lansing, chair, is found at Caton Ridge 403 or phyllansing@yahoo.com

Old Business

None

EXECUTIVE TEAM REPORTS

Merci Izquierdo-Whitaker, President

Announcements:         We know some of you do not like to speak in public or being recorded while doing so but we still want to your thoughts. There are index cards/paper available at the registrations area for any of you that would like to write down questions in advance or to write down any that may come to mind during the meeting. After the committee reports, you will have an opportunity to ask questions or comments. The same will be true after the administration’s update.

The Putterland fundraiser team is seeking more foursomes to golf in the Friday 24^th evening tournament. This is a fun night for a great cause. Only six teams have signed up and at least 12 other foursomes are needed. Please ask your friends and contacts to consider signing up.

Contact Pat Kasuda for more information. She thanks you for your support. If anyone wants to join my foursome, let me know after the meeting.

As promised, the council will evaluate and decide on the time change of our monthly meeting during our work session next week. We thank those who have expressed your position on the matter; they will be carefully considered.

This past month has been full of surprises; some good, some not so good. I would remiss if iI did not mention the positive impact that Chandra Kumar had on this community. From the beginning of her short tenure with us, she advocated for the importance of the residents’ council in supporting residents’ needs and desires. She sought input from residents directly and from me personally and was quick to respond when a quick response was needed.

Don Grove has stepped up to the plate seamlessly and he, too, is following the open-door policy and transparency that Chandra supported. Congratulations Don on your promotion to Acting Executive Director and for your continued support.

And thank you for the refreshments.

John Remias, Vice President

No Report

Diana Dunaway, Secretary

No report

Mimi O’Donnell, Treasurer

The Council’s account balance at the end of December was $4,547.61. There was $10.00 in revenue during the month of January. The Council had expenses in the amount of $289.50. These expenses were for office supplies and a gift to the Benevolent Fund in honor of Past President, Pat Rudolph. Other expenses incurred in the end of 2022 included a contribution to the League of Women Voters for the voter guides and supplies for the Residents’ Council such as name badges.

The account balance as of January 30, 2023, was $4,268.11.

The annual dues campaign will kick off on Friday, February 10^th. Each resident in Independent Living is asked to make a contribution of at least $2.00 to support Council activities. Campaign packets will be distributed in cubbies.

COMMITTEE REPORTS

Benevolent Care, Carol Kefford

The Philanthropy department reported the total raised for BCF was $1,215,775 (compared to $700,000 in 2021). A big part of the increase was due to an estate gift. Currently 18 residents are receiving benefits.

Upcoming events: The Treasure Sale was February 2-4 brought in $35,452.00.

Winter Putterland – February 21^st – 25^th. An Inter Community event will be on Wednesday, an Evening Tournament with wine tasting event and food on Friday and Open Play for families, etc. on Saturday. Spots still available for the Friday night wine tasting event.

Gladstone and Patti – BCF: the Pathway to Your Peace of Mind, presentation on February 16^th at 1pm in Auditorium. Call Finance to RSVP.

No Tin Cup golf outing planned for this year. There will be many events celebrating the 40^th anniversary including a Ruby Anniversary Gala on September 22^nd. More later.

40^th Anniversary Year: Legacy Tree donations of $5k and $10k will feature small and large RED leaves. A special red glitter champagne bottle with the 40^th logo will be offered to donors at certain levels as a commemorative gift during the year.

Rebecca Rothey has been hired for the next 3 months to work on analyzing current donor data, pipeline for gifts, staffing resources. Focus groups will be conducted to help create wording for our new marketing materials.

The next meeting date is February 22, 2023, 2 pm, room CTS-116.

Communications, David Elder, Co-Chair

The ZOOM Meeting of the Charlestown Residents’ Council Communications Committee was brought to order at 2 pm by David Elder. Minutes of the November 2022 meeting were approved by a show of hands. Gregory Johnson and Mary Evans attended from the Charlestown Administrative Staff.

Questions for Staff – Gregory discussed the use of Air Tags to track Wheelchairs and Carts which are not always returned to the Clubhouse Cart Storage Rooms. The Communications Committee held an extensive discussion on the topic with an offer to Help communicate this with Residents.

On-going issues

• Wi-FiWi-Fi is a family of wireless network protocols based on the IEEE 802.11 family of standards, which are commonly used for wireless networking and allow nearby devices to exchange data by radio waves. Wireless local area networks (WLAN) are widely used in the world to link laptop computers, tablet co... READ MORE Issues, Connectivity, Stability, and Recent Outages. Technology Update was held on January 13^th. by Hans Keller (CIO) and Jay Romero (VP of IT Operation) Erickson IT. This can be seen on YouTube: Charlestown Technology Update Jan2023 – YouTube and on MyErickson – under Community Videos, Administration, Admin Updates, Open Admin Updates. See New Business #1
• HD cabling has been installed (Chapel, ) for High-Definition upgrade but Tom is still awaiting on repeater from either Erickson or ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE. This also will allow for Digital Closed Captioning. Note: New TV Cameras were installed in the Conference Center which were used for at the January 19, 2023, Town Hall on 972!

New Business

• Discussion of ESL Technology Staff presentation on January 13,
  1. NetworkA network consists of two or more computers that are linked in order to share resources (such as printers and CDs), exchange files, or allow electronic communications. The computers on a network may be linked through cables, telephone lines, radio waves, satellites, or infrared light beams. See also... READ MORE Failure impacting the Connect Smart Dining Reservation
  2. Plans for Voice-over Wi-Fi Moving forward /Verizon dropping repeater UPDATE on ESL Technology Office plans for Voice-over Wi-Fi Moving forward.

This will leverage the Charlestown ConnectConnect or Charlestown or Erickson Connect Network is the name for the local telephone and Wi-Fi system at Charlestown. READ MORE Wi-Fi system to provide Cell coverage. Properly Equipped Smartphones will be required to make use of this service.

Clarification was made as to Wi-Fi Calling over Cellular starting with Cation Woods.

It was also noted that this will increase demands on the Connect Network and impact Data Consumption on your Cellphone account. This topic will be carried forward.

• Other ESL Community Communications Committees have expressed interest in Charlestown’s Experience with our Connect Service.
• Working on an IT Glossary from the Technology Update meeting which began in the Website Committee Meeting.

Next Communications Committee meeting February 27, 2023, via ZOOM. We plan to move our Communications-Website meetings to a Hybrid format in March.

Conservation, Mark Buehlman Chair

At our January meeting, we went over our ongoing projects such as recycling and reuse.

We are continuing to bring in outside presenters to share either about their group or role at Charlestown. In January we had Cortney Baker, the new Grounds Supervisor. He shared some of his ideas about the role of sustainable horticulture and the use of native species in Charlestown’s landscaping plans.

The new legislative session for Maryland began January 11^th and we continue, in conjunction with the Legislative/Political Committee, to track and if appropriate comment on, proposed environmental legislation. In support, our February presenter will be Paulette Hammond, co- chair of the Legislative/Political Committee. She will talk about the work of the Citizens Campaign for the Environment, environmental legislation introduced this session and strengthening MEPA, the Maryland Environmental Policy Act.

Our next meeting is Tuesday, February 21, 2023, at 2:00 pm in BR1. Everyone is welcome.

Dining Services, Mary Lee Seaman, Chairman

Dining Services Committee met with Ken Zahn, Director of Dining Services, on January 19, 2023, in CTS 216.

Ken stated the focus for this year is hospitality and consistency. He gave updates on the following:

Terrace Café enhancements and adjustments: Fifty percent of the team were switched with team members of the other restaurants. The move was made for development purposes of the team and to meet the needs of the community.

Ken is looking at new lighting to brighten up the Café. Eventually, there will be a full-service restaurant in the Historic District.

Doug has created a Hospitality Course for staff and will be starting it with the Terrace Café staff. Town Hall/Open Houses:

Town Hall Meetings and Open Houses (formerly Chats) will be held on a rotating basis every other month on the first Wednesday of the month. We will not be having the Dinner with Dining event as that did not work well. These meetings have been put on MyErickson, additionally there will be signs at each of the restaurants prior to the Open House. It was suggested that the subcommittee chair for the restaurant have a role in the Open House. Ken reminded the chairs that they should be meeting monthly with their General Manager.

Theme nights are starting again, the first will be on February 9^th. There are three scheduled for February: Pizza Day, Valentine’s Day, and Mardi Gras.

Dining Socialization Proposals discussion tabled until the February meeting when a representative from the ad hoc committee will be present.

Our next meeting is on Monday, February 20, 2023, at 1:30 p.m. in CTS 116.

Finance Committee, John Yoder, Chair

The Finance Committee met as usual on the last Tuesday of the month, January 31, 2023. We reviewed both the monthly financial dashboard report and the quarterly report for December, which included totals for the entire year. Some of the highlights include:

Charlestown finished the fiscal year in a strong position. The operating revenue for the year was about $91.7 million, operating expenses for were about $81.5 million, leaving an operating margin of about $10.2 million.

• For the year, occupancy in IL and CC was 7% and 93.6% respectively. For the month of December, the comparable rates were 94.6% and 98.1%.
• For the year, there were 194 settlements and 166 Settlements were 11 above budget.
• Eighteen residents were receiving BCF support in December 2022; 5 fewer than the 23 receiving BCF support in For the year, $1.7 million was spent to support BCF recipients of which the BCF Foundation contributed $800,000 with the balance coming from a mix of fund-raisers, bequests and donations.

 

The next meeting of the Finance Committee will be on February 28, 2023, in Brookside classroom 1

Grounds Committee, Mike Rose, Chair

No meeting in January

Next Meeting: Tuesday, February 28, 2023, 11:00 AM Brookside Classroom 1

Health Services, James Fitzsimmons, Co-Chair

Our January meeting was a combination two activities:

• A brief business meeting with liaison reports—The highlights of the first section were:
• Medication Takeback all appears ready to go for January
• the status of conditions in the skilled care units–in particular, the shortage of

We re-broadcasted the message from the Council Meeting. Failing to keep appointment at the clinics cost money and time. Some of which is your money, medical coverage, and success in treatment. Therapy is the same as medication.

As new business, and as an attempt to be of service to the Residents, we held an open discussion to explore ways to be of assistance to the residents. Based on what we see and observe as well as our skill and knowledge base, we hope to establish two-way communications with the residents to learn from them and then respond by sharing their positive experiences and seeking ways to create greater comfort in daily living.

The discussion was based on seven topics. While we did not come to any conclusions, three items and one complaint appear to be on the table when we continue our work.

• One idea is to sponsor periodic a/v or published reports on subjects of importance
• A second track is to develop an assistive technology resource library so a person with difficulties in activities of daily life might be able to find ways of “doing the difficult in different “ This effort would be assisted by gathering information from residents to describe their “missions impossible” and how they achieved success by doing it differently — with or without assistive devices.
• Because of the pain and discomfort caused by the stoppage of medications causing suffering when a person is transferred from Charlestown to the hospital or the opposite, we will be looking for possible resolutions to this problem which may require involvement of the staff, Maryland Continuing Care Residents Association or the state.

After the meeting we were advised by the Residents council of a serious concern raised at their last meeting- the issue of FALL PREVENTION. Off the record we were asked to look at this issue.

NEXT MEETING is Tuesday, January 14, 2023, 11:00 AM Brookside Classroom BR1

Housekeeping, Sebastian Petix, Chair

The committee held its quarterly meeting on January 16. Management was not represented due to MLK holiday.

Major topics of discussion were:

• Continued concerns with contractors not cleaning common areas outside their apartment rehab sites
• Volunteers needed to fill housekeeping committee vacancies

Action items:

• Address contractor issue with management
• Write Sunburst article asking for volunteers
• Urge all residents to report housekeeping issues of concern whenever observed by emailing management using CCIworkorders@Erickson.com

Next quarterly meeting will be April 17 at 10 AM in Brookside classroom 1

Legislative/Political, Pat Payne, Chair

The Legislative/Political Committee met on Wednesday, January 11, 2023. Key Items on the agenda included:

• “Meet & Greet” your local elected officials held on January 10 with local elected officials held on Zoom. Attending were State Senator Charles Sydnor, Legislative District 44,Councilman, Pat Young, Baltimore County Council District 1, Delegate Eric Ebersole, Legislative District 44A, Delegate-elect Aletheia McCaskill, Legislative District 44B, Delegate Sheila Ruth District, Legislative District 44B
• Met with Councilman Pat Young, 1st District Baltimore County Council on January 6, 2023. Present were three representatives from County Dept. of Public Works and a representative from the County Executive’s office. Key issues discussed included:
• The water line installation on Maiden Choice Lane. The work is completed. According to the representatives from the Dept. of Public Works, the contract was “the contract from hell”. The contractor permanently banned from County work. Maiden Choice Lane should be repaved this year, but the work cannot be done until warm weather when asphalt becomes available again.
• The sewer overflow at Charlestown by the walking path area was caused by a buildup of In preparation for our meeting, the county inspected 7 grease traps at Charlestown and discovered that they all were not being properly maintained.
• The Charlestown Resident’s Council will be included in the discussion about the feasibility of a Catonsville circulator bus making a stop at Charlestown once the initial study is One of the Dept. of Public Works staff at this meeting oversees the feasibility study.
• Councilman Young was made aware of the critical backups occurring at the St

Agnes ER and other ER’s serving the County. Legislation creating a Task Force to investigate these delays has now been introduced in the Maryland General Assembly.

• At you know, the General Assembly is now in session and the Legislative/Political Committee is tracking legislation in the areas of:
• Election law and voting
• State ethics laws
• Health care
• Conservation

• An additional area of legislative concern: State of Maryland retirees prescription drug coverage – The case of Fitch State of Maryland RE: Retiree prescription drug coverage is not yet settled. Legislation was passed in a prior session to define what will happen to retiree prescription drug coverage in case the court finds in favor of the state. However, it is not clear what the outcome will be if this not the case. Are there any retiree members of the Maryland State Retiree & Pension Program with us today? We will be following this issue.
• The contact information for National, State, and Local Elected Officials who represent Charlestown’s voting district which can be found on the Charlestown Residents web site has been updated to reflect the outcome of the 2022 election.

The next meeting of the Committee is tomorrow at 10:00 am in Brookside Classroom 1

Maintenance/Engineering, Gordon Piché

Our committee met on Tuesday, January 24th at 2pm, in the General Services’ Conference Room with General Services’ Kevin Crawford, Chris Caldwell and Don Hoffman. Also in attendance were the Council President and Vice President.

PROJECTS SCHEDULED FOR 2023 – Brookside Renovations are completed except for some finishing touches. Action seems to have stalled for some key locations on the interior signage updating project. Some A/C bridge units are still not working correctly during this cold weather; Maintenance committed to measuring the units water flow rates. Caton Ridge building renovations are going well and will be completed early 2023. Renovations planned for Herbert’s Run should start in the first quarter of 2023.

PROJECTS SCHEDULED FOR NEXT YEAR 2024 – The replacement elevators for Charlestown Square and Chapel Court are delayed. The extent of renovations for the Auditorium Stage have not been developed. Roof replacements for Buildings 8 (Arborside) and 9 (Green Tree Court) have been rescheduled.

ITEMS OF CONCERN THAT NEED ATTENDTION AND NEW ISSUES – Some of the roadway wood guard rails are in bad condition – Maintenance is considering doing the work using an incremental approach for replacement. Lighting update for the crosswalk at the East end of Brookside is moving forward, as recent photos clearly show the problem. Recommendation to build a covered walkway from Bldg1 Medical Center entrance to the parking lot is still under consideration and will be included in the historic neighborhood studies. The gutter downspout problem at The ST. Charles is scheduled to be repaired. A follow on flow test for the HVAC auto shutdown of the water system demonstrated that flooding can be reduced with some changes to be made to the system. Campus sidewalk tripping hazards have reappeared and will be addressed. The committee discussed the high noise level of an HVAC unit for Chapel Court.

The signage at the Maple Terrace Dental Suite entrance corridor says “Game Room” when it should say “Outpatient Rehab.”

Next scheduled mtg February 28, 2023, at 2pm in the General Services Conference Room

Resident Life, Joe Carrick, Committee Co-Chair

The January meeting was filled with valuable information. It was like an information buffet with the many topics discussed: Fall Prevention, Dining Socialization, calendar of Charlestown events for 2023, and our two resident members of the Charlestown Board of Directors provided their perspective on being on the Board.

Fall Prevention was the primary topic of our January meeting. It should be a topic that everyone at Charlestown should be concern about since falls are one of the leading causes of death and/or injury for people over the age of 65. Charlestown was averaging 100 reported falls monthly in the 2019– 2020-time frames. Charlestown was in the infant stages of such a program in 2020 but COVID hit. The Council along with the expertise of residents such as Bill Miller (former member of the Maryland Department of Aging Fall Prevention Task Force) and Janet Allen (Dean Emeritus of the UMD School of Nursing) and hopefully the Administration will be working to back a Fall Prevention Program. Bill and Janet provided a framework for such a program that includes:

• Sunburst articles
• Channel 972 presentations by at least the medical center, outpatient rehab, home health care, and the fitness center
• Fall prevention activities at the next Health & Wellness Fair
• Safety displays on Fall prevention
• Providing every resident, the brochure titled “Stay Independent, Learn more about fall prevention.” This is a CDC produced pamphlet on things to do to prevent falls.

This initiative will require both residents and Administration support. The goal is to have an active Fall Prevention Program at Charlestown as soon as possible but no later than September, which is Fall Prevention Month. The three Committees (Health Services, Safety and Security, and Resident Life) are working together to bring about this initiative, but can always use the help from the many talented residents here at Charlestown. If you are interested in getting involved see one of the Council members after the meeting.

Dining Socialization: The January meeting also included a Dining Socialization Proposal that was presented to the Residents’ Council by a small group of residents who wanted to find ways to make dining a social event. People come to Charlestown for the feeling of community and belonging exemplified by welcome and socialization at dinner. This proposal is being worked by the Dining Services and Resident Life Committees of the Council. The proposal has three pillars (gathering, joining, and welcoming):

• Gathering: promote intentional meetings in bar and lounge areas to meet and socialize before dinner.
• Joining: promote joining concept by expanding the meet and eat table concept
• Welcome: find ways to welcome new residents possibly establish a club for new
• Anyone who would like to help on the Dining Socialization proposal see either Mary Lee Seaman or me after the meeting.

February Meeting: – The February meeting focus is on transportation options away from the Charlestown campus. The General Manager of the Baltimore County Ride program along with the Chief Customer Service Officer of the Maryland’s Mobility program will present their programs at the Resident Life Committee February meeting. They will inform residents on how to sign up, areas they covered, and cost. The Charlestown Transportation office will also be in attendance to provide other options for residents.

Our Next Meeting is February 15 at 2 PM in BR-2

DIB Update: Due to its success and by request of many residents, the Diversity, Inclusion, and Belonging subcommittee will sponsor another Tapestry event in late March. Lots of publicity to come on this event. In the future the subcommittee will partner with the new Joint DIB Council, which is made up of six staff members and six resident members, in presenting DIB events to the community.

The next meeting of the DIB Subcommittee is February 17 at 1 p.m. is Brookside classroom 1.

Safety and Security, read by Mary Lee Seaman

At our last meeting Craig Nelson and our members shared what we were able to learn about lithium batteries. After an extensive discussion, we decided that incidents of danger from lithium batteries are very rare. Therefore, we see no reason to raise an alarm. At the same time, we recognize that the consequences of malfunctioning batteries or charges are very serious. Therefore, we agreed that we would further research the issue and come up with a list of recommendations to ensure the safety of residents who use such batteries. One of our members who is a highly experienced former safety director has agreed to do this for us.

Many residents are concerned about the improper use of EMVs. We will be focusing on proper registration of such vehicles and encouraging users to maintain appropriate speeds. In the meantime, if you see a driver putting residents at risk, copy down the registration number on the back of their vehicle, and report it to Security.

We will have a table at the March health fair and will offer an opportunity for residents to sign up for safety pendants.

Next Meeting: Tuesday, February 14, 2023, 1:00 PM Brookside Classroom 1

COMMENTS AND QUESTIONS FROM RESIDENTS AND GUESTS:

Merci introduced Don Grove, Interim Executive Director, who gave an administration update.

Don started by stating his appreciation for Merc’s comments about Chandra Kumar, the former Executive Director. Although her departure was abrupt, she is in a good place for her and sends us her love.

Other issues covered:

• The helicopter over campus this afternoon was looking for a person who ran from a routine traffic stop, He has been found, and the issue resolved.
• Covid numbers are down with six cases of residents on campus, two in independent living, two in continuing care and two employees.
• The presentation by Erickson IT management that Larry Taylor, RC Chair of the Communications Committee, mentioned is available on My EricksonMy Erickson is a resident portal. It is provided by Erickson Corporate and is managed by Charlestown staff, mainly Community Resources. See Portal. READ MORE and on YouTube
• Don pointed out the difference between cellular repeaters and Wi-Fi Verizon is taking away their cellular repeaters. Erickson is working on improving cellular reception
• The reported outage of the pull cords, pendants and smoke alarms was not really an outage of the system but was due to a monitoring computer The cause is still under investigation.
• Don talked about the close relationship between management and the Residents’ Council working together to address concerns. As examples, he cited the IT presentation, the focus groups on the plans to rehab the historic areas, the Brookside furniture, and pictures update. Lessons learned will be applied to the Hubert’s Run
• There have been many concerns expressed about the need to update the signage around campus and questions about how long some changes Some new signs are being added but in the historic area some have not been made because remodel plans have not been finalized and signage will need to be changes when decisions are made.
• Another area of concern is paving and The worst of the areas are being marked to address this spring.
• Residents have complained about work crews leaving lights on in apartments under construction and were workmen park. Notices have been sent to vendors to remind them to turn off lights at the end of the day and to remind them of where they are to
• Elevator certificates are supposed to be updated
• Upgrades to the auditorium are scheduled for next year
• Hearing loop setup is being added to the Gallery so people with hearing aids can plug Once that is completed the same system will be added to the auditorium and the conference center.
• Management has received the results of the Holleran Survey and is in process of organizing the date so it can be shared with He said the numbers are high, but he wants them higher.
• Don and his wife have been eating Friday dinner at Charlestown to observe He said their experience has been good, but he is keeping notes and will continue working on that issue.
• Some progress has been made with the Terrace restaurant and that is moving
• Don thanked everyone for attending the three o’clock session and said he hoped the 3 pm time would continue.
• Don encouraged residents to participate with their families in the Winter Putterland Events planned for the week of February 20^th to raise money for Benevolent Care.
• The Treasure Sale raised $35,000 for Benevolent Care

Don then opened the meeting for questions and the following questions were asked:

• Are we ever going to get private dining rooms back?
• The issue is Private dining rooms will probably not return until we can safely resolve the seating capacity issue
• The amount of increase in transportation fees was questioned
• Don explained that previously the cost of additional services, such as transportation, were subsidized by the monthly service This year, because of the rate of inflation, the monthly service package needed to increase by 10% or more. To reduce the amount of the monthly increase a decision was made to price additional services at their actual costs. In the case of transportation, each trip actually requires four trips, two to deliver and two to pick up. No one is happy with the increase in charges, but it is where the costs are currently. Don also praised the RC Transportation committee for identifying alternative options for transportation.
• Sebastian Petix asked a question about the construction mess left by contractors, specifically plaster and sheetrock dust.
• Don asked Jason SPIVEY, General Services Director, to follow up on this issue with contractor-and work with the RC Housekeeping Committee to monitor the
• Barbara Fleming, 8-T05, questioning the need for the 5:30 Sunday morning call about your pendant is working now.
• Don said that there should have been two calls: one to inform residents that the emergency call system was not working, then one to report it was back online. The calls are necessary for safety and security reasons but the, hopefully, the reason for the breakdown has been resolved.

As there were no further questions, President Merci Izquierdo-Whitaker adjourned the meeting at 4:21 pm

Respectfully submitted, Diana Dunaway, Residents’ Council Secretary