Gregory Johnson, Manager, Communications, has created this script to use when contacting ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE Bulk Services.

To get through to Xfinity quickly please follow the script

Call ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE Bulk Services 

855-638-2855 

Please have your ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE account number and address available before the call.
Both are located on your bill from ComcastThe Charlestown Comcast bulk service contract provides basic HD television in the apartments. Address your concerns to General Services. See more information about apartment television and television connections. READ MORE/Xfinity. Acc# XXXX XX XXX XXXXXXX, Address XXX Maiden Choice Ln Apt XXX

Xfinity: Hi, thank you for calling Xfinity this call may be monitored or recorded. For more information about our privacy, practices visit us at xfinity.com/privacy.

Xfinity: enter or say the ZIP Code where you have or want service.

Resident: 21228

Xfinity: Is this your account address (If it’s not your Address)  

Xfinity: Sorry I didn’t find an account based upon your zip code.  

Xfinity: Let’s try this, since I’m unable to locate an account for you. I’ll need a phone number, or account number to look you up.

Xfinity: Which would you like to use? If you receive your service through your complex or if your account is managed through a third party. Just say I don’t know or if you’re calling to sign up for new service say new customer.

Resident: I don’t know!

Xfinity: OK let’s continue. What can I help you with? 

Xfinity: You can say technical support, activate a device, add services, make a change, and remove services or appointments.

Resident: Technical support

Please wait to be connected to a representative

Xfinity: Will ask again for your Account# or your Account phone Number
(Note I did reconfirm I was connected to Bulk Services)