Last Updated on June 15, 2021

Resident Services Coordinators

Resident Services Coordinators are professionals who can support you during a difficult time. They offer counseling for handling anxiety, depression, stress management, coping, cognitive changes, grief and bereavement, caregiver stresses, crisis intervention, and more. Additionally, they can help in advance care planning, including advance directives, living wills, financial power of attorney documents, and end-of-life decision-making.

The commitment to coordinated care allows our resident services providers to best serve you, your loved one, and your family members during what can sometimes be complex transitions. 

A Resident Services Coordinator is assigned to each residential building. 

*Please call first to book an appointment.

Patti Santoni, Director of Philanthropy

Lisa Roeder, MSW, LCSW-C
Manager, Resident Services
Cross Creek Lobby
601-8057
lisa.roeder@erickson.com

Emily Fowler

Robin Clay, LCSW-C
Resident Services Coordinator

Office: Near Terrace Café
601-8308
Fountain Hill (Building 1)
Maple Terrace (Building 2)
Edgewood (Building 3)
New Carroll (Buildings 4 & 5)
Courtyard Crossing (Building 7)
Arborside (Building 8)
Greentree Court (Building 9)
Parkview
Harborview (floors 4, 5, & 6)

Emily Fowler

Andrea Lanasa, LBSW
Resident Services Coordinator

Office: St Charles – 1st floor near St. Charles Desk
601-8459
Herbert’s Run
St. Charles
Harborview (floors 1, 2, & 3)

Patti Santoni, Director of Philanthropy

Victoria Marie Shirley, MSW
Resident Services Coordinator

Office: Brookside T Level
601-8311
Brookside
Caton Ridge
Chapel Court

Emily Fowler

Linda Armstrong, RN
Intermissions Program Coordinator

Office: Caton Ridge 302
601-3500
Intermissions Program