Last Updated on October 1, 2019
General Services Maintenance Request Response Times
The General Services Team is here to address all of your maintenance needs.
To submit a service request during standard working hours, Monday-Friday, 8 a.m. to 4:00 p.m., please call your General Services team at 443-297-3783 or email CCIWorkorders@Erickson.com
If your request is an emergency/safety issue and outside standard working hours, please call Security Dispatch at 410-737-8806.
While we are committed to handling all of your requests in a timely manner, issues that impact the safety and security of residents are given the highest priority.
For your convenience, typical maintenance requests and estimated response times are listed below.
Emergency/Safety Issue
Receive callback same day. Same-day completion.
Examples:
- Urgent electrical, plumbing, or heating/cooling issue
- Water leak or outage (includes no hot/cold water)
- Electricity outage (full or full room)
- Clogged toilet (if you only have one)
- Clogged sink
- Smoke detector not working
- Refrigerator not working
Routine Maintenance
Receive callback in 1 business day. Scheduled within 3 business days.
Examples:
- Appliance issue (i.e., microwave repair)
- Light bulb replacement
- Clogged toilet (if you have two)
- Low water flow
- Door latch adjustments
- Garbage disposal not working
Nonroutine Maintenance
Receive callback in 1 business day. Scheduled within 5 business days.
Examples:
- Warranty items for buildings opened less than one year
- Special parts to be ordered
- Scheduling. a contractor/vendor
- Patch and paint requests